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  • Alan

    (@alan-holt)


    10 years, 3 months ago

    Hi. Our website uses WordPress and we install all updates as advised by our computer man. After the most recent update, (probably of plug ins), we have a problem with our store sales area. Now, when a customer buys something, the total amount of money shows up, but not the individual items that they have purchased. So I know all the details except for the items they are purchasing. This is obviously frustrating for us, as we have to contact the customer to ask what they ordered. Just wondering if anyone has a solution for this issue? Our computer man has looked into it, but can’t find the answer. Any suggestions will be much appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    10 years, 3 months ago

    What plugin are you using for the eCommerce functionality?

    Thread Starter Alan

    (@alan-holt)

    10 years, 3 months ago

    Hi James. I have just looked at the plug ins list and the ones mentioning eCommerce are Gold Cart, Smart Manager, WP eCommerce and WP eCommerce tool kit. It’s a set up done by our computer guy but he hasn’t had very much time to really look into the problem as he’s a part timer. His first foray into the problem didn’t result in a solution. So it’s left to us to try and figure out a way to fix the issue. Any ideas? Thanks.

    Moderator James Huff

    (@macmanx)

    10 years, 3 months ago

    Ok, the problem would be with Gold Cart then.

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    https://wpecommerce.org/store/your-account/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter Alan

    (@alan-holt)

    10 years, 3 months ago

    Hi James. Thank you for that. How do we go to the official support channel that you mentioned? We are novices at this. However due to our frustration we googled “wordpress sales log items ordered blank” and it took us straight to two forums that were full of people with exactly the same trouble as us. We have tried to follow the threads and fix the issue ourselves, to no avail. We appreciate your time and advice as to how to get this issue fixed on our wordpress site so we can sort out the issue with our customers orders. We tried to follow your hyperlink above, but it takes us to something wanting a log in which is obviously different to the log in for forums. We can’t seem to access that log in at all. Perhaps it’s something our computer guy has set up but he has gone away for a Christmas holiday and we can’t ask him. The person on those forums who seemed to know the most was called Mihai. Is it possible that he can help us? Thanks again and sorry if we are asking these questions in the wrong forum.

    Moderator James Huff

    (@macmanx)

    10 years, 3 months ago

    How do we go to the official support channel that you mentioned?

    You’ll use your WP eCommerce account that you established when the plugin was purchased. Log in at https://wpecommerce.org/store/your-account/ and a support option will be there.

Viewing 5 replies - 1 through 5 (of 5 total)

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