Gravity forms + Tabby: Problem with the UX

  • Resolved juliman

    (@juliman)


    8 years, 1 month ago

    Hello cubecolour! thank you so much to be so active resolving problems and doubs with your plugin.

    I have an issue with Tabby + gravity forms: I hope you can give me a hand with this.

    I have a page with 2 tabs. Each tab has a different GF form.
    The problem is: When the user send the form if the tab is the first one, works fine, because the confirmation message appear BUT if the user is on the second tab, the page reload and Tabby tabs open the first tab, so there is no feedback about what just happend. The user has to click manually on the tab to see the information.

    Do you know how this problem could be solve?

    PD: Sorry to not add any link, I have everything working in local, but I think the matter is pretty basic to be tested easily.

    ¡Thanks a lot!

Viewing 1 replies (of 1 total)
  • Plugin Author cubecolour

    (@numeeja)

    8 years, 1 month ago

    This will occur when Gravity forms reloads the page when showing the confirmation, and it would be expected that the default/first tab will be open after the page reloads.

    To keep the same tab open on submitting the form, you can prevent the page reloading by enabling ajax for the form. This can be achieved by adding the ajax="true" parameter/value pair to the gravity forms shortcode.

    eg

    [gravityform id="1" ajax="true"]

Viewing 1 replies (of 1 total)

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