Update Issue

  • andrewcharon

    (@andrewcharon)


    8 years, 2 months ago

    I’m unable to update the plug-in within WordPress. Any updates need to be made by me downloading the plug-in and installing via FTP. If I update via WordPress, the site breaks and I need to revert to a backup.

    I’ve been using this plug-in for awhile and started with the free version. I thought purchasing the plug-in might help but I’m still having the same issue.

    Please advise.

Viewing 1 replies (of 1 total)
  • Anonymous User 14808221

    (@anonymized-14808221)

    8 years, 2 months ago

    Could you let me know what exactly happens when your site breaks?
    If you enable WP Debug in that moment it might be that you see a PHP error, which will be cause of why it breaks.
    https://codex.wordpress.org/WP_DEBUG

    In general, updating Types did not provoke PHP errors lately. But it might be that we have a glitch or the server you use has a specific configuration.

    With the above detail I can at least tell if the error happens in Types or not.

    If with this, and trying the steps with Types only does also not solve the problem, I suggest to communicate with us here.
    There I can ask you for a copy of the site, which will make it easier to debug.

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: Anonymous User 14808221
  • Last activity: 8 years, 2 months ago
  • Status: not resolved