Form not visible

  • user237

    (@user237)


    8 years, 6 months ago

    Hi,

    when I include the [email-download]-Shortcode on my page, my logo and WordPress-Panel (on the top, when you are logged in) disappear.
    Also, the form dosen’t display or the footer on my page (where the shortcode is included).

    I am currently using the “Bridge”-Theme with

      Email Before Download – Version 5.1.0
      Download Monitor – Version 4.0.1
      Contact Form 7 – Version 5.0

    —

      PHP version: 5.6.33

    Other PlugIns:

      Visual Composer – Version 4.12

    Before the EBD 5.0 update,everything worked as intended. But since the update, the form isn’t showing up.

    Thanks for your help

    • This topic was modified 8 years, 6 months ago by user237.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    8 years, 6 months ago

    @user237

    If you could provide a link, I would be happy to take a look.

    Thread Starter user237

    (@user237)

    8 years, 6 months ago

    /

    • This reply was modified 8 years, 6 months ago by Andrew Nevins.
    • This reply was modified 8 years, 6 months ago by user237.
    Plugin Author mandsconsulting

    (@mandsconsulting)

    8 years, 6 months ago

    I would suggest adding some debug options to your wp-config.php file and seeing if that will help give some more information as to the cause.

    https://codex.wordpress.org/Debugging_in_WordPress

    Thread Starter user237

    (@user237)

    8 years, 5 months ago

    After enabling WP_DEBUG I get following messages:

    [15-Mar-2018 14:40:05 UTC] PHP Notice:  Undefined index: download_id in /home/***/html/wp/wp-content/plugins/email-before-download/includes/class-email-before-download-shortcode.php on line 43
[15-Mar-2018 14:40:05 UTC] PHP Fatal error:  Call to a member function getAttribute() on null in /home/***/html/wp/wp-content/plugins/email-before-download/includes/class-email-before-download-form.php on line 37

    Unfortunately it isn’t possible to update PHP on the server (still 5.6.33).
    Can you fix this problem to support the PHP version in the next EBD update? 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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