“There was a problem while sending a test email”

jebrunquist
(@jebrunquist)

8 years, 3 months ago

Hi, I’m currently having an issue setting up my SMTP settings for a client. Here’s the error I’m getting:

Versions:
WordPress: 4.9.2
WordPress MS: No
PHP: 7.0.24
WP Mail SMTP: 1.2.3

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: 142.165.212.58
Port: 25
SMTPSecure: string(0) “”
SMTPAutoTLS: bool(false)
SMTPAuth: bool(true)

Server:
OpenSSL: Yes
SMTP Debug:
2018-01-24 21:04:19 Connection: opening to 142.165.212.58:25, timeout=300, options=array (
)
2018-01-24 21:04:20 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to 142.165.212.58:25 (Connection refused)
2018-01-24 21:04:20 SMTP ERROR: Failed to connect to server: Connection refused (111)
2018-01-24 21:04:20 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I’ve double-checked with them, and all of my settings. eg host, port, username and password are correct. Is somebody could help me out, I’d be very appreciative. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Slava Abakumov
(@slaffik)

8 years, 3 months ago

SMTPSecure should not be an empty string (should be ssl or tls or none). With that value, your username/password is not even used.

Remove all code snippets that are related to the plugin filters, also make sure that no other SMTP-related plugin activated on a site. After that – try again.

Thread Starter jebrunquist
(@jebrunquist)

8 years, 3 months ago

I’m sorry, I’m not following. I installed the plugin, inserted my SMTP settings and ran the test email. I even disabled/unactivated all of my plugins and received the same results.

I’ve installed a template on my site. I imagine the code snippets you’re referring to would be template related? More saying that I haven’t put any code snippets in relating to the plugin filters, but my installed template would definitely have other snippets in it. Would the template be the issue?

Thread Starter jebrunquist
(@jebrunquist)

8 years, 3 months ago

Just for an update, I added this to functions.php in the theme to ensure SMTP secure was set to none:

add_action( ‘phpmailer_init’, ‘my_phpmailer_init’ );
function my_phpmailer_init( PHPMailer $phpmailer ) {
$phpmailer->SMTPSecure = ‘none’;
}

I get the same results with “none” selected for SMTPSecure:

Versions:
WordPress: 4.9.2
WordPress MS: No
PHP: 7.0.24
WP Mail SMTP: 1.2.3

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: 142.165.212.58
Port: 25
SMTPSecure: none
SMTPAutoTLS: bool(false)
SMTPAuth: bool(true)

Server:
OpenSSL: Yes
SMTP Debug:
2018-01-28 23:23:58 Connection: opening to 142.165.212.58:25, timeout=300, options=array (
)
2018-01-28 23:23:59 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to 142.165.212.58:25 (Connection refused)
2018-01-28 23:23:59 SMTP ERROR: Failed to connect to server: Connection refused (111)
2018-01-28 23:23:59 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Still stumped as to why its not working.

Plugin Author Slava Abakumov
(@slaffik)

8 years, 3 months ago

Ok, I reviewed SMTP server on that IP address from your HOST option.

Credentials should be set, Auth should be enabled, SMTPSecure should be set to empty , like it was previously in your initial post, SMTPAutoTLS should be off.

With all that everything should be working, but it’s not. From plugin side I don’t see issues, you seems configured the plugin correctly.

Try to use the host abcmail.abccanada.ca instead of an IP address, as this IP resolved to this domain name.

Viewing 4 replies - 1 through 4 (of 4 total)

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