Offline Donation Instructions not updating

  • Resolved landrights

    (@landrights)


    8 years, 5 months ago

    In the Settings, I have changed some text in our “Offline Donation Instructions”. I save the changes, and the text appears correct. However, when a user selects “Offline Donation”, the old text continues to display. I have tried everything I can think of, and I cannot get the page to properly update after saving the changes in the Settings. Any help is appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)
  • audiowarrior

    (@zonwarrior)

    8 years, 5 months ago

    It’s possible the Offline Donation Instructions in your FORM has the old settings.

    Do this:

    1. Go to Donations > All Forms > Click your form > Click offline donations
    *Make sure the instructions here are correct

    2. Go to Donations > Settings > Payment Gateways > Offline Donations
    *Make sure the instructions here are correct

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 5 months ago

    HI @landrights — I agree with @zonwarrior your form settings might not be set correctly. If you double-check that and they ARE set correctly, are you currently able to change other settings of the form correctly, and they are reflected on the front-end correctly?

    Also, have you cleared your cache? Plugin cache, or server cache, or CDN cache (like Cloudflare)?

    Let us know how it goes.

    Thread Starter landrights

    (@landrights)

    8 years, 5 months ago

    You were both correct. It was form settings. Thanks so much!

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 5 months ago

    Glad to hear, thanks for the confirmation.

    If you’re enjoying Give and appreciate our support, we’d love a kind review from you here:
    https://wordpress.org/support/plugin/give/reviews/

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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