Missing visitors.

  • Resolved liwslust

    (@liwslust)


    8 years, 3 months ago

    Hi!

    I have two issues with Slimstat stats about visitors. First of all it seems barely no visitors from Facebook are counted. It says that only about 5% of the referrals about are from Facebook. But WP statistics says it is about 1/3 of there visitors that come from Facebook. And that seems to be more accurate considering the response of the marketing activities I do on Facebook.

    Secondly I started using Cloudflare this weekend and that has resulted in a remarkable drop in the stats on Slimstat. The number of visitors according to Slimstat suddenly dropped to less than half the numbers I had before Cloudflare was implemented. There are no noticable difference in the stats on Google Analytics or WP Statistics. So this is isolated to Slimstat.

    Considering these issues I’m now considering to uninstall Slimstat as it doesn’t seem reliable.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Jason Crouse

    (@coolmann)

    8 years, 3 months ago

    Dear @liwslust,

    thank you for your feedback. It is very helpful to allow us to improve our code. Let me address the two issues you point out:

    1) This could be because of filters or other settings that are preventing the tracker from identifying those pageviews. Are you currently using Slimstat in Client or Server mode? (see Slimstat > Settings > Basic) I suspect you’re using Client mode. Users nowadays install browser extensions that prevent trackers like Slimstat from doing their job. I would recommend switching the tracker to Server Mode to improve its accuracy.

    2) Slimstat, as far as we know, is fully compatible with Cloudflare and other cloud caching solutions. Please make sure you’re not using any Javascript optmizers (WP plugins) that might interfere with our tracker. Again, switching to Server Mode should take care of this issue for the most part.

    One quick note about our competitors, since you bring them into the conversation: please consider all the other features available in Slimstat that are currently not implemented in WP Statistics: a realtime access log with a granular filter bar that allows you to drill down your metrics in a quite flexible way; customizable reports and widgets available on the front-facing site; a plethora of premium add-ons to further extend the plugin’s capabilities; optimized code and memory usage (have you noticed how many people complain about WP Statistics’ memory usage?); a top-notch support with a 4.8 average rating. Sure, you’re free to switch to other tools. And I can only thank you for spending some time writing your message. Our users are our best resource!

    Take care,
    Jason

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