Style Settings Not Saving

  • Resolved sky57h

    (@sky57h)


    8 years, 4 months ago

    Hi,

    I have been having a lot of trouble with saving font, background color, and nav menu styles. Everything looks great on the editor, but when I view the page none of the changes save. I tried disabling plugins, clearing my cache several times, regenerating CSS, disabling default colors and fonts, reinstalling theme (Generatepress), switching back to Twenty Seventeen, etc.

    This only occurs on certain pages (mostly lhiagf.org/about-us). It’s worth mentioning we use the blank canvas setting when we construct our pages. The font color and style don’t change, I am unable to change the background, and the menu appears as a small hamburger bar rather than a the larger square hamburger that I custom sized.

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.36
    PHP Version: 7.1.12
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.9.1
    Site URL: https://www.lhiagf.org
    Home URL: https://www.lhiagf.org
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 40M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: -5
    Debug Mode: Inactive

    == Theme ==
    Name: GeneratePress
    Version: 2.0.1
    Author: Tom Usborne
    Child Theme: No

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • benpines

    (@benpines)

    8 years, 4 months ago

    I see by your using the menu that you are using Elementor Pro. You should send a ticket to our premium support and get a faster reply. This forum is more for free users.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    8 years, 2 months ago

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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