Please let me know where you found a problem specifically. Our premium customer service is 24/7 active here https://www.wpdownloadmanager.com/support/forum/download-manager-pro/
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’ve removed the Facebook link, that doesn’t have anything to do with this place.
If you are a customer of this author then please use their own site for support.
Even if that does not work for you, these forums are not for supporting “pro” or commercial versions.