Hi @japenz,
What sort of error do you get when the performance report is not completed? Or is the progress bar getting stuck at some point?
Regarding minification – check that the homepage does not have any errors in the browser console. Sometimes that can cause assets to not change Pending state.
Could you also share the link to your website so I can take a look?
Best regards,
Anton
Thread Starter
JapeNZ
(@japenz)
Hi Anton,
Thank you for getting back to me.
The error message when trying to run the performance test is:
The performance test didn’t return any results. This probably means you’re on a local website (which we can’t scan) or something went wrong trying to access WPMU DEV. Try again and if this error continues to appear please open a ticket with our support heroes.
Homepage is https://www.comicbookshop.co.nz/ no errors though there are four warnings.
Kind regards,
JP
@japenz,
Performance: I was able to trigger a scan remotely. You should now see the results. Do you have any firewall or security plugins that might be blocking access to or from our API? These IPs should be whitelisted:
66.135.60.59
66.135.49.214
66.135.60.64
104.236.238.22
104.236.50.140
For minification, could you please enable debug lo, run a new minification scan and see what’s in the logs? Debug log can be enabled by adding the following lines to wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
Best regards,
Anton
Thread Starter
JapeNZ
(@japenz)
Hi Anton,
Would it be okay to switch the debugging to the staging site rather than have everything on show on the main site?
Staging is here: https://www.staging1.comicbookshop.co.nz/staging/1/
I see the test was run okay on the main, if you can also do the same on the staging please that would be great.
I’m not aware of any firewall or security plugins that are running though I shall check with Siteground that the IP list is whitelisted.
Kind regards,
JP
Thread Starter
JapeNZ
(@japenz)
Hi Anton,
I’ve confirmed with Siteground there are no firewall or security plugins blocking blocking access to or from your API or the IP’s listed.
Kind regards,
JP
Hi @japenz,
I did the same thing for your staging website, report should be there.
But you should enable debug log for you staging website and find out the reason of such behavior. Also, if I’m not mistaken, Siteground has some caching enabled, which you should try and clear. Sometimes caching can also be an issue.
Best regards,
Anton
