@wpguru6
Thanks so much for reaching out, and sorry for the trouble here! In situations like this, it’s often helpful to take a look at the Facebook Debugger tool: https://developers.facebook.com/tools/debug/sharing/
This will show not only what Facebook is seeing for a given post or page, but also give you the option to “rescrape” a post/page and force Facebook to get the most up-to-date information.
I wasn’t able to find Shareaholic still active on your site, so I wasn’t able to investigate much further on that front, but let me know if that helps at all, or if you’re still running into the same trouble and I’ll be happy to take another look!
Hi, I have the same problem with some of my post in my blog (exactly like the screenshot), it does not happen to all of them, I also tried the Facebook debugger and it comes out well but in the shareaholic plugin it goes wrong, it just shows the name of my website, no image, no title, no description 🙁 can you help me please
@karenmorales90 do you have an example URL that we could take a look at?
Yeah, here are some urls, some only show the website, no image, no title, no description, other ones only the image and the name of the website
https://nograciasnocomocarne.com/6-smoothie-bowls-para-el-desayuno/
https://nograciasnocomocarne.com/pastel-de-garbanzos-salsa-de-hongos-receta-vegana/
https://nograciasnocomocarne.com/avena-overnight-de-melocoton-y-maple/
When I copy the post link and paste it to facebook directly, everything is working like it should be and y facebook debugger too, so I guess it’s the plugin 🙁
The issue is as follows… you currently have Google UTM tracking enabled for Shareaholic. So when someone shares a link to Facebook, the following link is shared:
https://nograciasnocomocarne.com/6-smoothie-bowls-para-el-desayuno/?utm_campaign=shareaholic&utm_medium=facebook&utm_source=socialnetwork
Instead of:
https://nograciasnocomocarne.com/6-smoothie-bowls-para-el-desayuno/
When you try to debug the tracked URL in the Facebook debugger, it fails to fetch content. The link with no tracking works fine. Do you have Wordfence or some other plugin blocking access to URLs with query parameters?
Two possible fixes:
1) Figure out what on your side is blocking Facebook from crawling URLs with tracking parameters
2) Turn off Google UTM tracking. If you’re not using this anyways, then this is probably the simplest solution!
@karenmorales90 I’ve turned off Google Analytics UTM tracking for now for your site as it looks like you’re not using Google Analytics anyways (?). You can turn it back on here! – https://shareaholic.com/sites/46bea0f6e8bd2c5790868751736a915e/apps/content-analytics
I have had this same problem since installing Shareaholic. I turned off Google Analytics and the first one I tested worked. The second one did not. I’m missing the image and meta description with the link. I do have Wordfence – how would I check the URls query parameters to see if that is the problem? Bluehost suggested I manually link the picture to the post with the link button. That didn’t seem to help. Here is the link for the one that isn’t showing an image when I post it on FB.
https://www.choosingwisdom.org/muddling-through-motherhood/
