WWW.

  • vahidak

    (@vahidak)


    8 years, 5 months ago

    Hi everyone,

    There is this site I am trying to work on and I don’t know why but the address without www. is workring just fine but when I add www. like http://www.romengeltours.com I can’t even see the webpage? Any idea how may I solve the problem. Any tip / help would be much much appreciated.

    Cheers everyone
    Vahid

    • This topic was modified 8 years, 5 months ago by vahidak.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • a2hostingrj

    (@a2hostingrj)

    8 years, 5 months ago

    You have to configure your DNS so that both wwww. and without www. has an A-record with the ip to your web server.

    Also configure your web server to listen to both addresses.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    8 years, 5 months ago

    As noted, you need to add an A or CNAME record for WWW

    [sdstern@sds-desk ~]$ nslookup romeangeltours.com
Server:		208.67.220.220
Address:	208.67.220.220#53

Non-authoritative answer:
Name:	romeangeltours.com
Address: 217.160.0.251
Name:	romeangeltours.com
Address: 2001:8d8:100f:f000::25e

[sdstern@sds-desk ~]$ nslookup www.romeangeltours.com
Server:		208.67.220.220
Address:	208.67.220.220#53

** server can't find www.romeangeltours.com: NXDOMAIN
    Thread Starter vahidak

    (@vahidak)

    8 years, 5 months ago

    Thank you fellas for your rapid answers. I try to add a CNAME record but it asks me for prefix and a value and I absolutely have no idea where to find these two? Any suggestion?

    Thanks

    a2hostingrj

    (@a2hostingrj)

    8 years, 5 months ago

    I would strongly suggest you to contact your hosting tech support to help you setting up your A or CNAME records.

    Thread Starter vahidak

    (@vahidak)

    8 years, 5 months ago

    Thanks everyone for your support,

    I did contact my hosting tech support and they sent me a link to this page: https://codex.wordpress.org/Rewrite_API/add_rewrite_rule which apparently it is supposed to be helpful but again I have absolutely no idea how to deal with this? Any suggestion? I think they still believe this is not a CNAME record problem.

    Thanks in advance

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    8 years, 5 months ago

    It is a DNS problem, not a WordPress problem. You are missing a CNAME or A record in your DNS.

Viewing 6 replies - 1 through 6 (of 6 total)

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