User password resetting issue

  • Resolved naturegloat1973

    (@naturegloat1973)


    8 years, 5 months ago

    Hello! This is the first time I’m hearing about troubles that a user can’t seem to resolve yet on their end. They lost their password and this is what she says followed by what I tried to do using a user switching plugin:

    Hi!
    I have forgotten my password, but when I try to reset it, it keeps saying “invalid key.”
    I’m not sure how to proceed.?? Any help with this would be much appreciated!

    Thank you,
    Leah Brown

    Gloria Brooks <gloriabrooks@natureglosescience.com>
    7:49 AM (14 minutes ago)

    to Leah
    Leah,

    I’m sorry to hear that you’re having trouble resetting your password. I’ve been able to go into the back end and generate a temporary password: kh7Uia!jU#nxhiCtMKh5h$yy

    I know it’s pretty crazy looking. But, try it and then try resetting it again. I know some people have caching issues occasionally. So, before and after you try resetting your password, just hit refresh and clear your browser’s caching or browsing history. I hope that works! I’d love to know if it does work, as I’ve not heard this issue before.

    Let me know if you can get back in or not. If I need to, I’ll contact my courseware builder.

    Sincerely,

    Gloria Brooks

    Gloria Brooks <gloriabrooks@natureglosescience.com>
    7:57 AM (6 minutes ago)

    to Leah
    Okay, now I’m having troubles. I will have to contact support if you can’t get back in. I didn’t save the first password, so, I created another one and tested it, and I can’t seem to get in. My apologies for this inconvenience.

    But, see if perhaps you can get back in with this second generated password: MRxy!c@WxhpKIruT7@4mAimn

    Please let me know again, if you have success or not. I have live classes this morning, so, I won’t be able to take care of this until later on today. But, hopefully with my refresh and clearing your browsing history you can reset the password on your end.

    What can I do to help her?

    Gloria Brooks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thomas Patrick Levy

    (@thomasplevy)

    8 years, 5 months ago

    @naturegloat1973,

    Please edit your post to remove the passwords… Please please do that! This is NOT A PRIVATE FORM and that password is now up on the internet and being indexed by google!

    As for the inciting issue:

    Password reset links are *TEMPORARY* and the “invalid” key will display if a reset email has sat too long in the inbox.

    If that happens, resetting again will generete a new email with a new key and that can be used to reset the password.

    A bit of confusion here: if a user resets multiple times (perhaps because they’re impatient) the *first* email’s key will be invalidated.

    They will, of course, see that email first and then it’ll be invalid. Only the last key will ever work.

    It’s possible that you may have a sluggish email sender on your server. Many shared webhosts have mediocre email send support. This could be causing more issues here for you. Say they reset the password and wait 2 minutes and figure it’s not coming and then reset again and then the first email shows up (but there’s already a second en route).

    You can check our email faqs for a solution to this possible issue: https://lifterlms.com/docs/lifterlms-email-faqs/

    Hope that helps,

Viewing 1 replies (of 1 total)

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