Can’t Save Configuration

  • Resolved teckmandu

    (@teckmandu)


    8 years, 6 months ago

    Same Problem as DavidMA. I have had the plugin installed for about 6 months and suddenly the plug in is not working after the last upgrade. I have snooped around and although the AWS Access Key ID and Secret Access Key is filled in and the button below it ticked (regarding terms and conditions), the Save Changes button is grayed out. Please help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    8 years, 6 months ago

    Dear @teckmandu,

    Please share below details and to help us to debug this issue:
    1. PHP version.
    2. WordPress version.
    3. Browser version.
    4. Is the issue being faced by you on all browsers or any specific one?
    5. OS version on which issue is being faced.
    6. PHP error logs(if any)
    7. Browser console log errors.
    8. List of plugins installed on your system
    9. List of browser extensions in Chrome

    Link to open browser console on Chrome. Open the console once you hit the Settings page in v1.4.12. Please share the screenshot(s) of the page along covering console log completely. Please gray out/empty the AccessKeyID section before sending screenshots.

    You can also send the above details to link-builder-feedback@amazon.com.

    lauratraveler

    (@lauratraveler)

    8 years, 6 months ago

    Same here. Can’t save settings. Tried it in Chrome and Safari, I have the latest version of WordPress installed. No luck 🙁

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    8 years, 6 months ago

    Dear Users,

    We have a fix ready in development version named ‘v1.4.13RC1’. We need you to verify this fix before we make it part of next public release. Please follow below steps to install ‘v1.4.13RC1’

    Steps to Install:
    1. Install WP Rollback plugin in your WordPress and activate the same.
    2. Go to the ‘Plugins > Installed Plugins’ section. You will find a Rollback button below ‘Amazon Associates Link Builder’. Click on that.
    3. A new window will open, select 1.4.13RC1 from the list and click on Rollback. It will also ask you to Activate the plugin. Please do that.

    Now you have ‘v1.4.13RC1’ installed on your WordPress. In the ‘Plugins–>Installed Plugins’, you should see the version as ‘1.4.13RC1’ below ‘Amazon Associates Link Builder’.
    Please share your results with us. We really appreciate your efforts on helping us to debug the issue.

    lauratraveler

    (@lauratraveler)

    8 years, 6 months ago

    Does this work even if I just installed the plugin? I’ve never had a previous version of the plugin. This is the first version I installed a couple of days ago.

    Thanks!

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    8 years, 6 months ago

    Dear @lauratraveler,

    We released a public version of the plugin named 1.4.13. You can update that from plugin’s page and let us know if you are still facing any issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t Save Configuration’ is closed to new replies.