Hey @d3signp0d,
We responded to you through our support system. Sorry for the minor delay.
Thanks,
Justin Labadie
Hi @slickremix,
I’m also experiencing this issue.
Would have been super nice if you had posted the solution here publicly. Do you have that handy?
I’ve already done a bit of research and determined that sometimes this can be caused by permissions issues, with the Facebook page being set to 21+ only. Unfortunately for me, I cannot just change that, as I am trying to pull posts from a page for an alcoholic beverage distributor. The page must remain 21+.
Any help is appreciated.
@nedwards-1
Unfortunately in order for the feed to work properly from facebooks API the feed must not have an age restriction or country restriction. The reason being is that facebook has no way of verifying that you are restricting the age or country on your website, as far as we are aware.
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This reply was modified 8 years, 2 months ago by
slickremix.
Hey @slickremix,
Thanks for the prompt reply.
Are you saying it is impossible to pull profile photos for pages that have these restrictions? Are there any alternatives or workarounds? Do you know if it can be done by writing custom code instead of utilizing your plugin?
Any help is appreciated.
Hey @nedwards-1,
This is actually a bug with Facebook’s Graph API which is how we get that information. At this time we do not know of a work around. We have submitted a ticket a while ago but Facebook has still not gotten back to us with a solution. I will do some digging into this again this week and see if I can see if there is any update on this. Keep you posted.
Thanks,
Justin Labadie
Sidebote: The one solution we do offer is in the premium version where you can remove the profile image and or name, date etc.
Thanks Justin (@slickremix),
It certainly makes more sense to me that it’s a bug and not something done on purpose. It seemed super weird to disallow pulling the profile photo but to completely allow pulling all the page’s posts.
Anyhow, is there anywhere public where that bug is being tracked? Would be nice to be able to periodically check on that without having to hit you guys up. Hopefully a fix implemented on Facebook’s side wouldn’t necessitate an update to your plugin, but you guys seem pretty responsive so that’s good.
I’ll try and see if my client is okay with turning off the restrictions or hiding the profile photo temporarily. Hopefully that bug is fixed soon.
Keep me posted, thanks!
It seems like we’ve found a solution for the question mark image however when getting that to work we now lost the fb page name that we also include. Hopefully have an answer on that by tomorrow 🙂 Keep you posted.
Spencer
Hello do you have any updates on this? I have a page for a sex-shop (restricted to 18+) and it doesn’t show the profile picture in the facebook feed.
