No data

  • Resolved jerome_tavernier

    (@jerome_tavernier)


    8 years, 7 months ago

    Hi Guys,

    First of all, thanks for your amazing work with this plugin, i use it since more than 2 years and i simply love it !

    Anyway, if i’m here, it’s because your plugin seems to dislike me now..

    As you can see on my website (https://frenchmac.com), i have the result “Sorry. No data so far.” and in my back-office, it seems to be blind to the new visits (we have more than 6000 unique users per day).

    Could you help us ? I really don’t understand why it stopped to work.

    Regards,

    Jérôme Tavernier

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    8 years, 7 months ago

    Hi Jérôme!

    It appears you’re using a caching plugin on your site. Which one is it and how often does it expire its cache?

    Nur Zakaria

    (@nur-zakaria)

    8 years, 6 months ago

    Mr. Hector Cabrera,

    WPP display nothing in my site (www.poentjakweg.com). I use W3 Total Cache. Please advice.

    Thanks

    • This reply was modified 8 years, 6 months ago by Nur Zakaria.
    Plugin Author Hector Cabrera

    (@hcabrera)

    8 years, 6 months ago

    Hi @nur-zakaria,

    Try clearing W3TC’s cache and see if it helps. If it doesn’t and you’re still having issues please let me know.

    Nur Zakaria

    (@nur-zakaria)

    8 years, 6 months ago

    Thanks for your quick response.

    I’ve cleared W3TC’s cache many times but I still found the same problem. There is no data record in WPP Stat.

    Everything is OK before I updated this plugin and activated W3TC.

    Plugin Author Hector Cabrera

    (@hcabrera)

    8 years, 6 months ago

    Just checked your site @nur-zakaria and it appears WPP’s tracking script isn’t being executed which explains why WPP stopped registering the visits.

    You seem to be using W3TC’s minification options (or some other plugin to minify JS files) so:

    1. Disable the JS minification (or at least find a way to exclude wpp.js from being minified).
    2. Clear W3TC’s cache again.
    3. Visit one of your posts using another browser and then go to Settings > WordPress Popular Posts to check whether WPP was able to register your visit.
    Nur Zakaria

    (@nur-zakaria)

    8 years, 6 months ago

    OIC… he.. he..
    this is the problem.

    After I disabled the JS minification in W3TC, it works normally.

    But I don’t prefer this because Google Page Speed Tools suggest me to eliminate render blocking the other JS by minifying it.

    I’ve tried to exclude wpp.js and tracking.js from JS minification in W3TC setting. The WPP stat works normally. WPP able to register my visit. But it still displays nothing in the widget. Any solution ?

    thanks

    Plugin Author Hector Cabrera

    (@hcabrera)

    8 years, 6 months ago

    The WPP stat works normally. WPP able to register my visit. But it still displays nothing in the widget. Any solution ?

    Here’s the problem: https://prnt.sc/hd5c5n

    You’ll need to exclude jQuery as well – or find some other way to make it load before WPP does.

    Nur Zakaria

    (@nur-zakaria)

    8 years, 6 months ago

    GREEAAATTT….!

    It works, Hector.
    I exclude jquery.js from JS minification in W3TC.
    Now, WPP widget able to display popular post.

    I learn much from our conversation since I’m beginner in WP.
    Thank you very much for your kindness to teach me step by step.

    I try to wrap it up here so it can be useful information for someone who face the same problem :

    Problem : WordPress Popular Post widget & stat display no data (unable to register any visit)

    Cause : The problem appears after enabling Minify in W3 Total Cache Plugin

    Solution : Exclude jquery.js, tracking.js & wpp.js by specified it in W3 Total Cache plugin’s “Never minify the following JS files:”.

    thanks

Viewing 8 replies - 1 through 8 (of 8 total)

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