Upload Error. Can not submit form with attached documents (pro version)

  • snarrjj

    (@snarrjj)


    9 years ago

    Hello!
    I am having trouble uploading files to my form and submitting them (I am a PRO version subscriber). I can upload the form no problem when I have no uploads or documents attached. I recently switched servers (migrated the website and all) with my hosting provider (GoDaddy) so their is the potential that this is related to the problem. Furthermore, I am having trouble searching the forum to find a related problem/solution to my issue. Any advice will be appreciated.

    p.s. when I upload a file I can view the file path on the smart form. It says “C:\fakepath\” followed by the filename that I am trying to upload.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter snarrjj

    (@snarrjj)

    9 years ago

    Please Let me know If i need to provide anymore information. I am all ears! 🙂

    Plugin Author EDGARROJAS

    (@edgarrojas)

    9 years ago

    Hello!

    Do you have problems uploading any kind of file or only big ones (or with certain extension), and could you create a support ticket here please: smartforms.uservoice.com

    Regards!

    Thread Starter snarrjj

    (@snarrjj)

    9 years ago

    I have a problem uploading any and all kinds of files. Not size specific, or file type specific. I have reason to believe it has to deal with the site migration from one IP address to another. (switched servers). I will submit a support ticket.

    side note: Hosting provider is goDaddy and we just switched to a managedWP server. On my staging site which I developed on the new server (this means I did not have to migrate it like I did the original website) I don’t have any problem uploading documents on my smart form. But I’m not allowed to push my staging site to production. If there was a way to copy the code from every .phpfile within the staging site and paste it in the production.. Would that work?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 years ago

    Upload Error. Can not submit form with attached documents (pro version)

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 years ago

    OK, this is a problem.

    @edgarrojas There is not a circumstance where you are permitted to support your customers in these forums.

    I just visited your site http://smartforms.rednao.com/ and you send users for support here. Please correct that: I’m posting your /getit/ contact URL.

    https://smartforms.rednao.com/getit#contact

    Do not support your paid customers in these forums again.

Viewing 5 replies - 1 through 5 (of 5 total)

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