• Resolved davidsless

    (@davidsless)


    When using the Woocommerce one page checkout we encounter two problems.
    The first is:
    1. When we add an item using the ‘add to order’ button and then scroll down to the total and payment area, the payment area is greyed out and no change has occured in the payment.
    2. After a short interval, (maybe two seconds) the screen automatically goes back to the product area.
    3. If we then scroll back down to the payment area, the change has been made and the payment is now visible.
    In user testing, users find this very disconcerting. They expect a smooth and immediate change at the bottom of the page and no sudden return to the products.

    The second is:
    This is intermittent but more serious.

    What happens is as 1. above, BUT the bottom payment section remains greyed and there is no change. The one payment page remains locked and the bottom remains greyed.

    With the help of Woocommerce one page checkout we have isolated the plugin responsible to Cleantalk. It appears that CleanTalk was blocking the javascript and preventing the One Page Checkout functions from working properly.

    Can you please look into this.

    The site is currently being upgraded and can be accessed by special login. I can provide this separately.

    The page I need help with: [log in to see the link]

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