Product Variation not in emails

  • Resolved peregrine12

    (@peregrine12)


    8 years, 7 months ago

    WC version 3.1.2
    My product variation does not show in either the admin email or the customer email. The admin email does show the SKU, but I want the variable, i.e. ‘Large’ or ‘Small’. Hard to believe this is that difficult or not a standard part of the plugin. A customer should receive confirmation of a ‘size’!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years, 7 months ago

    I just tested this on my own site – I ordered a t-shirt, and the variation is black. Here’s what it looks like for me:

    http://cld.wthms.co/iCiKBr

    What do your emails look like?

    Thread Starter peregrine12

    (@peregrine12)

    8 years, 7 months ago

    Thanks for you reply.
    No, Mine don’t look like that. Here’s a set of screen captures showing the two emails (customer and owner) and the attributes and variations setups in WP.
    screen shots

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years, 5 months ago

    Issues like this are often caused by either a conflict with your theme or with another plugin.

    I recommend testing that first. The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://www.woocommerce.com/storefront/) and disable all plugins except for WooCommerce. A good way to do this is with a free plugin called Meks Quick Plugin Disabler (https://wordpress.org/plugins/meks-quick-plugin-disabler/), which will remember what plugins you currently have active so it’s easy to switch back.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    If you’re still having trouble with this, could you please paste a copy of your site’s System Status here? You can find it via WooCommerce > Status.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years, 5 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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