FB Pixel Lead Tracking not working properly

Hi Tara,

For us it works correctly on the sites we are using it. We will check your page during this week and come back to you.

Best regards from Spain.

Hi there,

We have just checked your page and the inserted code doesn’t look correct.

Which plugins do have active and what settings do you have selected in our plugin? Is there any other active plugin that tracks conversions?

The code on your site looks like:

<script type="text/javascript">document.addEventListener( 'wpcf7mailsent', function( event ) {
     fbq('track', 'Lead');
}, false );</script>
<script>document.addEventListener( 'wpcf7mailsent', function( event ) {
     ga('send', 'event', 'Contact Form', 'submit', 'Lead Enquiry');
}, false );</script>

and should look like:

<script type="text/javascript">
     document.addEventListener( 'wpcf7mailsent', function( event ) {
          ga('send', 'event', 'Contact Form', 'submit', 'Lead Enquiry');
          fbq('track', 'Lead');
     }, false );</script>

On your site there are two separate scripts and the tracking should be together in the same script block. This doesn’t look correct and can lead to problems with the JavaScript execution.

Best regards from Spain.

Hi there,

For us right now everything looks ok. We just sent a test contact and the Facebook events were correctly recorded. Here you can see it: https://imgur.com/a/dfAAG

We use the Facebook Pixel Helper extension in Google Chrome and it shows that everything Works correctly.

How do you notice that it’s not working?

P.D. Inserting the code directly should work out exactly the same as using our plugin.

Best regards from Spain.

Hi there,

We really don’t know why you don’t see both events. As you can see in the screenshot for us it worked correcly. We really don’t know how to help as we can’t reproduce the problem on our side.

Best regards from Spain.