ip not shown

  • Resolved swinzi

    (@swinzi)


    8 years, 7 months ago

    sometimes ip is not shown, instead of that I see some things like that: (2a01:e34:edd5:ee00:9c51:a9d1:858f:3836)

    i have already this message in my options, i dont now if this is the cause :

    Tracker Error [14-09-17 03:31 ] 101 Invalid data signature. Try clearing your WordPress cache. The information here above is useful to troubleshoot issues with the tracker. Errors are returned when the tracker could not record a page view for some reason, and are indicative of some kind of malfunction. Please include the message here above when sending a support request.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Jason Crouse

    (@coolmann)

    8 years, 7 months ago

    Hi @swinzi,

    that’s an IPv6 address. It means that some of your visitors use a different network setup to browse the web. Please see

    https://en.wikipedia.org/wiki/IPv6

    Best,
    Jason

    Thread Starter swinzi

    (@swinzi)

    8 years, 7 months ago

    what can i do ?

    Thread Starter swinzi

    (@swinzi)

    8 years, 7 months ago

    ah ok i understand, but i see the ip different with another plugin. i mean i see the ipv6 like ipv4. that is normal ?

    Thread Starter swinzi

    (@swinzi)

    8 years, 7 months ago

    maybe abreviation… because i cant localise ipv6 whit infosniper…. any solution about that ???

    Plugin Contributor Jason Crouse

    (@coolmann)

    8 years, 7 months ago

    No, that’s not normal. An IPv6 address cannot be mapped to an IPv4 address. However the other plugin might be detecting a more generic information, while Slimstat has advanced capabilities to detect the REAL user IP address.

    Jason

    Thread Starter swinzi

    (@swinzi)

    8 years, 7 months ago

    ok but how can i now the location (state, city etc..). and how can i now if the user use vpn or not (same seconde question for ipv4)

    Plugin Contributor Jason Crouse

    (@coolmann)

    8 years, 7 months ago

    According to this page, the GeoLite2 data file used by Slimstat is indeed compatible with IPv6:

    https://support.maxmind.com/ipv6-data-faq/

    I will run some tests on our end to see if I can reproduce your issue. Please note that other online services like infosniper MIGHT NOT be compatible with IPv6. You can change the lookup service in the settings, if you find one that supports IPv6. Like this one, for example:

    https://www.ultratools.com/tools/ipv6InfoResult?ipAddress=

    Best,
    Jason

    • This reply was modified 8 years, 7 months ago by Jason Crouse.
    Thread Starter swinzi

    (@swinzi)

    8 years, 7 months ago

    ultratools dont work very well. how about my second question (VPN). have you for example any database to know if somes members use vpn or not ?

    Plugin Contributor Jason Crouse

    (@coolmann)

    8 years, 7 months ago

    Slimstat will show you both addresses, if it detects a VPN which identify itself as such. Some VPNs will mask the originating IP address on purpose, for privacy reason. In that case there’s nothing Slimstat (or any other tool, for the matter) can do to circumvent this limitation.

    Best,
    Jason

Viewing 9 replies - 1 through 9 (of 9 total)

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