Hi, @sandrinegc!
Thank you for choosing Form Maker!
We’re sorry for the trouble caused by the plugin. Could you please send us a message through this contact form? We will take a look at the issue.
Also, please send the link to this forum thread in your message. We will figure out a solution as soon as possible and share it here.
Thanks! Have a wonderful day!
I’ve sent the request through the contact form.
Thank you for your help!
Hi, @sandrinegc!
Thank you for opening a support ticket, we received it. I will discuss the issue with our developers and get back to you with suggestions soon.
Cheers!
Hello, @sandrinegc!
This is a bug in Form Maker plugin, and our development team is currently focused on saving all issues the latest release.
Since there were a few bugs, we have rolled back the plugin to its previous version.
Could you please roll back too by downloading the plugin from here? Deactivate and delete current version, then in install the downloaded package. Note, that you will not lose any data this way.
In case you have Pro version, please let us know, we can send you a fixed installation package of Form Maker.
Thanks! Have a nice day!
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This reply was modified 8 years, 6 months ago by
WD Support.
Hi @wdsupport,
I have just tried to follow this steps but I get the following error message when uploading the plugin: 413 Request Entity Too Large.
I have already deactivated and deleted previous plugin so I no longer have a contact form at the moment! Please help fast!
Thank you
Hi,
I have the same issue and I have the pro version.
Given @sandrinegc experience when he tried to downgrade I am not confident that that will work either.
Can you please send me a fixed package or an earlier version which can handle the forms created on both earlier version and the updated version.
Thanks
Hi all!
Not wanting to wait any longer, I simply reinstalled the plugin directly from WordPress. I have not lost any data and the form editor is now working fine.
So I consider this issue resolved for me now.
Thanks for the help!
Hi, @sandrinegc!
We are glad to know you could install the plugin from WordPress. Please let us know in case you will need further assistance.
@khansadi, please install the plugin as @sandrinegc did. Deactivate and delete it and then re-install from Plugins page.
I have recorded a short video, where you can see how the plugin can be installed this way. Let me know in case you have questions.
Cheers!
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This reply was modified 8 years, 6 months ago by WD Support.
@wdsupport Thanks for the video.
Should I install the paid version from “WD Manager” after I installed the free version.
I did tested and as soon i upgrade to paid version I get the update with bug and can not edit from anymore.
I am sending a support request via web-dorado contact form.
Hi, @khansadi!
Thank you for opening a support ticket!
We have sent you the fixed version, which will also be released globally in a couple of days. Please check your inbox (and spam folder also).
Cheers!
