@rspandey62, could you please send your backup log file to support@backup-guard.com? I’ll check it for you!
Regards,
Lisa Breen
Thanks, The backup log file is appended below:-
Date: 2017-09-08 02:00:00
Backup Method: reload
User Mode: pro
BackupGuard version: 1.1.51
Supported archive version: 5
Database prefix: wp2z_
Site URL: https://www.exploremyindia.in
Home URL: https://www.exploremyindia.in
Uploads path: /home/explojcr/public_html/wp-content/uploads
Site installation: standard
OS: Linux
Server: Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4
User agent: WordPress/4.8.1; https://www.exploremyindia.in
PHP version: 5.4.45
SAPI: litespeed
MySQL version: 5.6.29
Int size: 8
Int lib: gmp
Memory limit: 256M
Max execution time: 600
Disk free space: 3.6TB
Environment: WordPress 4.8.1
Backup type: files,database
2017-09-08 02:00:00: Start backup
2017-09-08 02:00:00: Reload method set to ajax
2017-09-09 07:35:00: SGExceptionExecutionTimeError: Execution timeout error [File: /home/explojcr/public_html/wp-content/plugins/backup-guard-gold/com/core/backup/SGBackup.php, Line: 113, URL: /wp-admin/admin-ajax.php]
@rspandey62, could you please update your plugin to the latest available version and try it once again?
Hi,
Checked the Plugin update status, and found plugin is up to date.
My current installed BackupGuard Pro, Version 1.1.52
Still backup is giving the same error and backup is not taking place automatically to google drive.
When trying for manual update it is OK.
Please check the issue. Thanks.
@rspandey62 if this happens only with scheduled backups, please checkout this FAQ topic too: https://backup-guard.com/products/backup-wordpress/faq/automatic-backup-not-firing
If you’re still unable to fix this, please open a support ticket here for this: https://backup-guard.com/products/backup-wordpress/support-p2p
Regards,
Lisa Breen
Hello,
Nothing has solved the problem. I followed above FAQ link and carried out desired action as per the advice, but of no use.
Since problem was not fixed therefore as per your above advice opened a new support ticket with details of problem, but god knows where the actions on support ticket missing. There was no e-mail confirmation for the said new support ticket.
I have updated the plugin to latest version 1.1.54, but still no improvement.
Backup is taking place when taken manually but still for automatic or scheduled backup it fails.
The latest backup log file is appended below for your further analysis and perusal:-
Date: 2017-09-20 08:01:00
Backup Method: reload
User Mode: pro
BackupGuard version: 1.1.53
Supported archive version: 5
Database prefix: wp2z_
Site URL: http://www.exploremyindia.in
Home URL: https://www.exploremyindia.in
Uploads path: /home/explojcr/public_html/wp-content/uploads
Site installation: standard
OS: Linux
Server: Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4
User agent: Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)
PHP version: 5.4.45
SAPI: litespeed
MySQL version: 5.6.29
Int size: 8
Int lib: gmp
Memory limit: 256M
Max execution time: 600
Disk free space: 3.5TB
Environment: WordPress 4.8.2
Backup type: files,database
2017-09-20 08:01:00: Start backup
2017-09-20 08:01:00: Reload method set to ajax
2017-09-21 06:06:00: SGExceptionExecutionTimeError: Execution timeout error [File: /home/explojcr/public_html/wp-content/plugins/backup-guard-gold/com/core/backup/SGBackup.php, Line: 113, URL: /wp-admin/admin-ajax.php]
In view of the above, and since the problem is lingering for quite a long time, I request you to do the needful at your earliest.
Thanks & Regards,
RS Pandey
@rspandey62, What’s the problem with opening a support ticket here: https://backup-guard.com/products/backup-wordpress/support-p2p? If you’re unable to open a ticket, please write us a direct email to support@backup-guard.com. Please indicate this topic in your message to let me identify it.
