Elementor takes several minutes to load when editing a page

  • Resolved xavierestates

    (@xavierestates)


    8 years, 9 months ago

    Hi,

    Elementor is a great plugin but I seem to be experiencing problems with it.

    Every time I edit a page with elementor, it takes at least 5 minutes to load the elementor editor. It eventually loads with full functionality, but its difficult to wait for it that long to load.

    I already disabled all plugins, reverted to default wordpress theme and enabled wp_debug. Still no idea what is wrong.

    Please help. Thanks in advance!

    —

    Here is my system info:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.5.5
    PHP Version: 5.6.31
    PHP Max Input Vars: 1000
    PHP Max Post Size: 8M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.8.1
    Site URL: http://grove.xavier-estates.com
    Home URL: http://grove.xavier-estates.com
    WP Multisite: No
    Max Upload Size: 2 MB
    Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: 8
    Debug Mode: Active

    == Theme ==
    Name: Twenty Seventeen
    Version: 1.3
    Author: the WordPress team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 1.7.2
    Author: Elementor.com

    == Debug ==
    Errors:
    TypeError: Cannot read property ‘style’ of undefined
    at http://grove.xavier-estates.com/wp-admin/js/editor.min.js?ver=4.8.1 – 1:693
    2017-09-08 23:04 +00:00
    x 3 times

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • LogoLogics

    (@logologics)

    8 years, 9 months ago

    Hi,

    When I follow the link in the error:
    http://grove.xavier-estates.com/wp-admin/js/editor.min.js?ver=4.8.1 – 1:693 I see that there are all sorts of warnings about the TinyMCE editor.( integrated in WP core.

    I also notice you are still on a rather old php and MySQL version, and your php max post size and memory limit is low too.

    Compare with mine below please:

    Operating System: Linux
    Software: Apache
    MySQL version: 10.0.31
    PHP Version: 7.0.22
    PHP Max Input Vars: 10000
    PHP Max Post Size: 1024M

    Max Upload Size: 1 GB
    Memory limit: 512M

    I encountered the same issue a while ago, at that time using Visual Composer + an VS addon. Only one feature of that addon caused my pagebuilder to keep turning sometimes even 10 minutes until I could finally edit that page.

    I suggest first to increase memory limit and upgrade the servers php version and if possible MySQL version ( ask your host if you can not dot this yourself and ask what is the memory limit at your host too ) you can set your memory limit in wp-config but if the host limits it, it wont do a thing.

    Annie

    LogoLogics

    (@logologics)

    8 years, 9 months ago

    By the way, is there an embed script here:
    http://grove.xavier-estates.com/inquirereserve/

    It handles an iFrame so does the issue presist if you remove that script?

    /script><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"http:\/\/grove.xavier-estates.com\/inquirereserve\/embed\/\" width=\"600\" height=\"338\" title=\"“Inquire \/ Contact” — The Grove by Rockwell\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe>"}

    Thread Starter xavierestates

    (@xavierestates)

    8 years, 9 months ago

    Hi @logologics Annie,

    Thanks for the response.

    I made some updates to my PHP version and settings. Below is the new system info, and it matches what you suggested. Still, my problem exists.

    <script src=”https://pastebin.com/embed_js/v21gVZvv”></script&gt;

    Unfortunately, I do not know how to fix the error regarding the TinyMCE editor, for lack of understanding about JS. Is there any source I can read about this? I opened another subdomain with a fresh WP install, the JS error isnt there, but I still have the same slow loading elementor problem at that WP installation.

    Thanks so much for helping out a newbie 🙂

    LogoLogics

    (@logologics)

    8 years, 9 months ago

    Hi,

    If you installed a totally fresh wordpress and only Elementor plugin ( i assume? ) and it is still loading that slow, I can only think there is something causing this on the server ( hosting ).

    I suggest you contact them and explain that even a complete fresh install with only one plugin is so slow. By the way, I suppose if you deactivate Elementor the page can be edited as expected, or is it even without elementor loading so slowly?

    Do you know the memory limit in your hosting package? You can for example set your limit to 512 M in your wp-config but if the host has set a lower max limit serverside, you will still have a low memory limit and that might be insufficient to let Elementor do its thing…

    Who is your host please?

    Annie

    • This reply was modified 8 years, 9 months ago by LogoLogics.
    • This reply was modified 8 years, 9 months ago by LogoLogics.
    LogoLogics

    (@logologics)

    8 years, 9 months ago

    Oh, one more thing!
    Have you tried using another browser to log in to your admin?
    Could it be in that browser is some add on that causes a conflict somehow?

    Also, I think you have not yet answered this question:

    By the way, is there an embed script here:
    http://grove.xavier-estates.com/inquirereserve/

    It handles an iFrame so does the issue presist if you remove that script?
    What did you add to get that link on that page? Some script seems to be active there?
    Is that new fresh install on the same domain as the other site, only in a subfolder?
    Not sure but that script might cause trouble, what is it exactly?

    PS. I see now that page is removed, but are you sure there is no script left over somewhere on the domain?

    Annie

    • This reply was modified 8 years, 9 months ago by LogoLogics.
    • This reply was modified 8 years, 9 months ago by LogoLogics.
    LogoLogics

    (@logologics)

    8 years, 9 months ago

    I found this topic:

    https://stackoverflow.com/questions/43497189/wordpress-editor-js-error-typeerror-cannot-read-property-get-of-undefined

    Below that topic one person seemed to have fixed it:

    My user not having a nickname is what was causing the issue. Going to ‘Your Profile’ entering a nickname and saving fixed the issue.Do you have a nickname in your profile when logged in admin? YOu never know this fixes it too ( do not ask me why, but I have seen stranger things happen haha )

    Thread Starter xavierestates

    (@xavierestates)

    8 years, 9 months ago

    I found the problem already.

    Was talking to my host a few hours back and we were able to isolate the problem.

    It was with the ISP. For some reason, if I connect to the WP admin with a different ISP, I encounter no problems of loading for elementor.

    Just for the reference of others, the ISP I have a problem with is Skycable (Manila, Philippines), over WIFI. When I connect via 4G through a different ISP (Smart), there are no problems with the plugin.

    For the others who may experience this, check your ISP too. It may be one of the less obvious reasons, but changing ISP was the solution for my problem.

    This problem is now RESOLVED 🙂

    LogoLogics

    (@logologics)

    8 years, 9 months ago

    Glad this is resolved!

Viewing 8 replies - 1 through 8 (of 8 total)

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