Drawing not editable

  • Resolved stokertje

    (@stokertje)


    8 years, 7 months ago

    Hi,

    At the moment i have for a sudden that drawings cant be edit anymoren.

    See enclosed link.

    Drawing 1 is one of many drwaing that i have.
    The thing is that when I want to adjust this drwawing by using the regular procedure the drawing is gone….???

    When I open the drawing in editor i see the drawaing;but after selecting the drwaing and push the drawit button to edit the drawing is gone….the edit screen is empty…
    What could be the problem ?

    If you need an admin to see what is happening let me know..

    Regards Jan

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author assortedchips

    (@assortedchips)

    8 years, 7 months ago

    Can you tell me what other plugins you also have installed? Perhaps there is some conflicting code among different plugins.

    Plugin Author assortedchips

    (@assortedchips)

    8 years, 7 months ago

    I can’t seem to reproduce the problem right now. Is there any other info you can provide? For example, did this used to work for you, but now it is not? Or is this a fresh installation that is not working? Or an old installation, but a new install of this plugin?

    I tried a fresh install of WordPress 4.8.1 without any changes other than installing this DrawIt plugin, and it worked for me. I tried an older WordPress 4.7.5 install that I already had, and it worked fine there too.

    Keep in mind that the diagram has to stay in your media library to keep the draw.io data associated with it.

    Thread Starter stokertje

    (@stokertje)

    8 years, 7 months ago

    Hi,

    I checked both of your suggestions

    I checked the libary; the figures al all there..

    I switched off all the plugins, clearde the browser but still the same problem.

    If you need a admin account to see what is happening let me know

    Regards Jan

    Thread Starter stokertje

    (@stokertje)

    8 years, 6 months ago

    But i need help to fix this strange isseu….

    Regards Jan

    Thread Starter stokertje

    (@stokertje)

    8 years, 6 months ago

    So contact would be nice …. 🙂

    Thread Starter stokertje

    (@stokertje)

    8 years, 6 months ago

    Hi there…can you respond ?..
    I need some help

    Plugin Author assortedchips

    (@assortedchips)

    8 years, 6 months ago

    I know you said you tried disabling the other plugins, and you’ve tried creating a new diagram. But have you tried creating a new DrawIt diagram AFTER disabling all the other plugins? My intuition tells me that one of your other plugins (an image-related one or an upload security one) might have deleted the unrecognized DrawIt metadata from the image while it was being saved. The deleting of this metadata is really the only way I can imagine that you could end up with the image getting saved but being unable to edit it later (because it is missing the DrawIt diagram source data that is necessary for being able to edit it).

    So can you try these steps in this order: (1) Disable all your plugins, (2) create a new DrawIt diagram, (3) save it, (4) attempt re-edit it.

    Plugin Author assortedchips

    (@assortedchips)

    8 years, 6 months ago

    Also, for the image that you’re trying to edit, can you go into the text-editor version of the page, look at the code for the image, and make sure that the class="" field has wp-image-### (where ### is the number that WordPress automatically assigns an image)? Here is an example of what it might look like:
    <img class="aligncenter wp-image-934" title="My diagram" src="m.png" width="509" height="265" />
    (e.g., you can see the same example in my plugin screenshots here: https://wordpress.org/plugins/drawit/)

    If that class="wp-image-###" field is not there, then it will not be able to open the image for editing.

    Plugin Author assortedchips

    (@assortedchips)

    8 years, 5 months ago

    Hi, any updates? Still not working? Or did you figure something new out? Thanks.

    Thread Starter stokertje

    (@stokertje)

    8 years, 4 months ago

    Hi,

    My apologies of not responding !
    Some priorities keep me from answer and handle the isseu…

    But still there is an isseu

    Yes there is the code as you mentioned.

    For example is this the code of a drawit figure

    [caption id="attachment_6672" align="aligncenter" width="1078"]drawit-diagram-43 Figuur 2 : Processchema onderzoeksmodel (Hoofdlijnen)[/caption]

    As you can see there is an class number

    Regards Jan

    Thread Starter stokertje

    (@stokertje)

    8 years, 4 months ago

    caption id=”attachment_6672″ align=”aligncenter” width=”1078″]drawit-diagram-43 Figuur 2 : Processchema onderzoeksmodel (Hoofdlijnen)[/caption

    Plugin Author assortedchips

    (@assortedchips)

    8 years ago

    I can’t see a class number in the HTML src for those images. When you copy/paste into the comment box, make sure to click the code button first, paste the code, then click the /code button to indicate the end of the code, then it will display correctly.

    Betty

    (@bettyst)

    7 years, 10 months ago

    I had to disable a plugin option of WP Smush, where it automatically smushes images on upload!

    Plugin Author assortedchips

    (@assortedchips)

    7 years, 10 months ago

    @bettyst, thanks for the tip!

Viewing 14 replies - 1 through 14 (of 14 total)

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