• Hello,

    I helped a client set-up their new wordpress site, and it was working fine until today the following message popped up:

    Warning: require(/home/jeankelly/public_html/wp-includes/cron.php): failed to open stream: No such file or directory in /home/jeankelly/public_html/wp-settings.php on line 190

    Fatal error: require(): Failed opening required ‘/home/jeankelly/public_html/wp-includes/cron.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/jeankelly/public_html/wp-settings.php on line 190

    I can’t log into the dashboard like I usually can, and I don’t understand what the warning means. Please help if you can!!

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Try:
    manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your Dashboard’s Appearance page, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.
    MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

    ESET seems to think there may be an issue with the site:

    https://sitecheck.sucuri.net/results/jeankelley.com/

    http://labs.sucuri.net/?eset

    Try to do a manual update of the folder wp-includes (download, extract, overwrite) from a known clean local machine (and scan your and your friends for malware).

Viewing 2 replies - 1 through 2 (of 2 total)

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