Error 500 deactivating WP super cache

  • Resolved sergioademza

    (@sergioademza)


    8 years, 7 months ago

    Hello, first of all sorry for my posible gramar/vocabulary im from Argentina and my english isnt very good.

    After installing wp super cache i start receiving this notification (i have translated from spanish to english)
    “¡warning! the caché of WP Super Cache was broke but !it has been fixed! The script advanced-cache.php cant load wp-cache-phase1.php.

    the file \\HMFSW\WEB\DTCWIN155\w1551407.ferozo.com\public_html/wp-content/advanced-cache.php has been created again and WPCACHEHOME has been fixen in your wp-config.php. reload to hide this message.”

    I can´t deactivate wp super cache plugin from de plugins área. when i try to do i receive a “500 Error”.
    Actually its configured in “caching off”

    I hope you can have any answer to my problema! Thanks!!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Donncha O Caoimh (a11n)

    (@donncha)

    8 years, 7 months ago

    Are you using a Windows server? Is the web server on a local drive or a shared directory?

    Thread Starter sergioademza

    (@sergioademza)

    8 years, 7 months ago

    Hello thanks for your interest, im using a Windows server. i think the web server is a shared directory.
    I don´t have any problems with give you acces to my page, dont know if that will help you.

    Thanks again

    Plugin Author Donncha O Caoimh (a11n)

    (@donncha)

    8 years, 7 months ago

    Can you edit the wp-config.php in the root of your site, and check if WPCACHEHOME is defined there. It should look something like this:

    define( 'WPCACHEHOME', '\\HMFSW\WEB\DTCWIN155\w1551407.ferozo.com\public_html/wp-content/plugins/wp-super-cache/' )

    If it’s not there, can you add it? The path it should have is the path to your WP Super Cache plugin directory in wp-content/plugins/wp-super-cache/.

    Thread Starter sergioademza

    (@sergioademza)

    8 years, 7 months ago

    Sorry for the late response, yes i check’it and its defined.

    This is the entire line.

    define( 'WPCACHEHOME', '\\HMFSW\WEB\DTCWIN155\w1551407.ferozo.com\public_html\wp-content\plugins\wp-super-cache/' ); //Added by WP-Cache Manager

    Help please!! Dont know what to do!

    Plugin Author Donncha O Caoimh (a11n)

    (@donncha)

    8 years, 7 months ago

    Can you email me at donncha @gmail.com please if you still want to use the plugin? I don’t have a Windows server so I can’t debug this directly.

    However, if you just want to remove the plugin, edit your wp-config.php and remove the line that mentions WP_CACHE and then go into wp-content/plugins and delete the wp-super-cache directory.

    Thread Starter sergioademza

    (@sergioademza)

    8 years, 7 months ago

    Hello Donncha! Sorry for the late response. I want to thanks you for all your work and dedication, the pluggin now work great.
    Thanks again! You’re a genius!!

    teamtaheny1@gmail.com

    (@teamtaheny1gmailcom)

    8 years, 5 months ago

    @donncha I had this same issue on a windows server. I was able to disable the plugin and get the site working again.

    I am using windows server as well (this is a client requirement). I need to identify a root cause why this happened. Was there a fix that you provided to @sergioademza for windows server?

    Thank you for your help on this! Mike

    Plugin Author Donncha O Caoimh (a11n)

    (@donncha)

    8 years, 5 months ago

    @teamtaheny1gmailcom – The problem Sergio had was the web directory was on a shared host and the WPCACHEHOME variable needed “\\” at the start of the path in the wp-config.php. Does that help you?

    teamtaheny1@gmail.com

    (@teamtaheny1gmailcom)

    8 years, 5 months ago

    It may, I will check that out. I had moved the site and re-installed the plugin a month ago. The site migrated fine and caching was working. Suddenly, we discovered this issue. Not sure what caused the issue. Any ideas?

    Plugin Author Donncha O Caoimh (a11n)

    (@donncha)

    8 years, 5 months ago

    @teamtaheny1gmailcom ideas? Only what I’ve said already. Other than that check your php error_log for error messages which I guess you’ve already done.

    Thread Starter sergioademza

    (@sergioademza)

    8 years, 4 months ago

    Hi Donncha, after deactivate-reactivate WP Super Cache the problems appear again. Here copy mi wp-config.php code (I cant find the \\ mising). Also think the bug appears because i update the plugin.

    define('WP_CACHE', true); //Added by WP-Cache Manager
define( 'WPCACHEHOME', '\\HMFSW\WEB\DTCWIN155\w1551407.ferozo.com\public_html\wp-content\plugins\wp-super-cache/' ); //Added by WP-Cache Manager
$sDestDir = '\\hmfsw\web\DTCWIN155\w1551407.ferozo.com\public_html';
if ( substr($sDestDir, 0, 1) == "\\" ) {
      $sDestDir = "\\".$sDestDir ;
}

    Can you find the bug?

    Regards, Sergio

Viewing 11 replies - 1 through 11 (of 11 total)

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