Naming problem with archive.zip file

  • Resolved dianneg

    (@dianneg)


    9 years, 2 months ago

    I have used Duplicator for a long time but lately I keep getting the following message:

    Site Details
    Site: About Chronic Fatigue
    Notes: – no notes –
    File Details
    Size: 0B
    Name: 20170616_aboutchronicfatigue_8a76ac14bca93fb81744170616132441_archive.zip
    Path: /home2/dianne/thediabeticlifecoach.com
    Status:
    Archive File Not Found!
    The archive file name below must be the exact name of the archive file placed in the deployment path (character for character). If the file does not have the same name then rename it to the name above.

    When downloading the package files make sure both files are from the same package line in the packages view. The archive file also must be completely downloaded to the server before starting the install. The following zip files were found at the deployment path:
    ‘20170309_thediabeticlifecoach_58c1d7d6d30234509170309223150_archive.zip’

    Can someone help me fix this problem? I’ve tried every thing I can think of!

    Thanks.

Viewing 1 replies (of 1 total)
  • Cory Lamle

    (@corylamleorg)

    9 years, 2 months ago

    Hey @dianneg,

    The installer file you downloaded is not matching the archive file. When you download the installer and archive make sure they are both on the same line in the packages screen.

    If you want to guarantee the installer and archive match, you can get a copy of the installer in the archive.zip file. It will be named installer-backup.php and it should match the archive for sure…

    Hope that helps~

Viewing 1 replies (of 1 total)

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