Error Message in Facebook Messenger popup

Hi,

First thank you for this awesome plugin. We really liked its simplicity and features.

We are seeing the below error message (Can’t Load URL…”) inside the Facebook Messenger popup when the user is not already logged in to his/her Facebook account within the same browser window. The problem is the red color message which is highly technical (and hence unnecessary) from end user perspective and it doesn’t look good from the presentation point of view.

Image URL: https://drive.google.com/open?id=0B0GJxKdA2lG0bGs5b3FTZHB4SUk

How could we prevent this message “Can’t Load URL…” from appearing at all in this plugin?

We understand that we have to add domain and subdomain within the app on Facebook developer platform. But the app belongs to addtoany and hence we can’t do it. For testing purpose, we created an app under our account and replaced the api_key with the new app id in the url that appears in popup. On accessing the new url with just different api_key in browser the error message doesn’t appear. Although it does ask for user to login.

Please let us know if we are missing any setting or if there is another path to avoid this message?

Thank you

• This topic was modified 8 years, 12 months ago by rupali.