Hi there,
Products are automatically imported from Easy Digital Downloads or WooCommerce. If you have either of those plugins active, just make sure that EDD & WooCommerce support is checked in the plugin settings, then the products will automatically show up in the ticket.
Let me know if you have any further questions.
Best regards
how to add field in the create form?
Thank you in advance
Regard
Pejal
Once you add a product in EDD or WooCommerce, the product field will be added automatically in the Create form. Ensure you have EDD/Woo integration enabled in the plugin settings.
In the next versions of the plugin, we will be using taxonomy to create a ticket category field, which you can use without edd/woo to create a list of options to show up in the ticket create form. This can be used for products, or topics (billing,technical support etc.. ) as an example.
When is the next version of plugns will be relesed.
Hi there I just confirmed the plugin update roadmap, this feature will be added in version 1.3.0 which is planned for release in 2 weeks.
Just an FYI, there is a patch update coming out in the next few days (1.2.1). The ticket category will not be included in that. This patch will include the ability to auto-close tickets after X number of days without activity.
Let us know if you have any questions or concerns!
Best regards
Yes i do have question regarding on how to add extra field when user want to register for first timer user such as address and phone number?
thank you in advance
hi there,
version 1.3.0 has Ticket Categories which can be used for products
Custom Fields will be added later as an extension.
Best regards
