• Resolved seekingsupport

    (@seekingsupport)


    I just installed Slimstat to replace the deprecated version of Wassup I was using. It works really well except that it doesn’t log users’ clicks on links that open watermarked PDFs on my site (Wassup did log these). I have enabled same-domain referrers and am not using a caching plugin. The links exist behind a restricted area of the site, so Jason, if you’re reviewing this and would like to see the issue “live” please let me know. Thank you in advance for your reply.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jason Crouse

    (@coolmann)

    Hi,

    you will need to add “pdf” to the list of extensions you would like Slimstat to consider as “downloads”. You can do this by going to Slimstat > Settings > Tracker > Downloads option.

    Let me know if that helps,
    Jason

    Thread Starter seekingsupport

    (@seekingsupport)

    That is already enabled, but the link spawns PDFs using a slug like this: https://domain.com/viewer/index.php?id=1032

    Slimstat isn’t tracking the clicking of that link as an outbound link or a download.

    Plugin Contributor Jason Crouse

    (@coolmann)

    I see. Well, Slimstat will look for the extension on the link itself. In your case the extension is .php, which then triggers some kind or redirect to the actual PDF download. Because of the way redirects are handled in WordPress, it would not be possible to actually track that click as a “download”. You can however generate reports on those URLs by using the Filter Bar and setting a filter “where permalink contains /viewer/” or something like that.

    Out of curiosity, how are those links to spawn PDFs generated / managed?

    Jason

    Thread Starter seekingsupport

    (@seekingsupport)

    Thanks Jason. I was able to get Slimstat to track it by adding “php” as an extension to track as downloads (these are the only links that use the file extension, so it’s fine). The links are managed outside of WordPress, which likely explains why it wasn’t working with Slimstat out of the box (though I had tried adding the tracking code in Settings to no avail). All’s well that ends well — Slimstat is working great now. Thanks for all your help!

    Plugin Contributor Jason Crouse

    (@coolmann)

    Great! Thank you for letting us know.

Viewing 5 replies - 1 through 5 (of 5 total)

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