missing images

  • Resolved mtcllc

    (@mtcllc)


    8 years, 10 months ago

    Hi there – I have been using Huge IT slider for a while and have 15 slide shows at this location http://www.challengeworkforcesolutions.org/cws/

    three days ago they all stopped working but the shortcode is still there. when I go into the slider settings it just has one slider saying new slider. the rest are all gone. but if I look in the SQL database the 15 slides are listed . this is the second time that this happened – and last time I was able to install the previous version – but I do not have that in my backup anymore. is there a way to resolve this?
    many thanks
    Michael

Viewing 4 replies - 1 through 4 (of 4 total)
  • huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear mtcllc,

    Thank you for contacting us.

    We are very sorry about that.
    Please, be kindly informed that the issue is related to the database. Seems, that the database was not transferred properly.
    The solution can be to switch back to the previous version you had.

    In the case if you do not want to change the existing version of the plugin, please, contact us via Huge-IT.com “Contact Us” form, we would be more than happy to assist you in solving this issue completely.

    Looking forward to hearing from you soon.
    Regards,

    Thread Starter mtcllc

    (@mtcllc)

    8 years, 10 months ago

    I restored a previous version – but how do I install the new version – why release an update that breaks the plugin?

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear mtcllc,

    Thank you for the updates.
    Please, be kindly informed that the issue is not related to our plugin’s new version.
    The issue is connected with the database (database ID not transferred properly) as mentioned above in the previous comment.
    In the case, if you fix the issue with the database, you can use the new version as well. Anyway, we will be happy to assist you in solving the issue if you need our help. And make sure you inform us about the progress.

    Regards,

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    It has been one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.

Viewing 4 replies - 1 through 4 (of 4 total)

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