Can’t switch between WooCommerce Subscriptions

Resolved dgtlprk
(@dgtlprk)

8 years, 12 months ago
Hello,

Thank you for the great plugin!

We use WooCommerce Subscriptions + Mollie for automatic recurring payments. Everything is working fine except that our customers can’t switch between (grouped) subscriptions. The problem does not occurs on a local version of the website.

So I would like to know if Mollie supports:

• recurring amount changes
• payment date changes

As mentioned in the WooCommerce documentation, the payment gateway used to purchase subscriptions must support these features in order to let customers change their subscriptions.

Source: https://docs.woocommerce.com/document/subscriptions/version-2/#gateway-support-for-switching

Any help? Thanks in advance!
- This topic was modified 8 years, 12 months ago by dgtlprk.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Contributor davdebcom
(@davdebcom)

8 years, 12 months ago

Hi dgtlpk

Let me check this out and get back to you!

Kind regards
David

Plugin Contributor davdebcom
(@davdebcom)

8 years, 12 months ago

Hi dgtlpk,

working on this now.

Have you enabled “Allow Switching” and with what option in WooCommerce > Subscriptions > Switching? A screenshot of that page would be helpful (see monosnap.com if you need a tool).

Are you using grouped products?
Are you using WooCommerce Subscriptions 2.2.6?

Kind regards
David

Thread Starter dgtlprk
(@dgtlprk)

8 years, 12 months ago

Hi Davdebcom,

Switching option has been activated.
Here’s a screenshot: http://digitalpark.be/switch.png

I am using WooCommerce Subscriptions 2.2.6 and my subscriptions are grouped as previously mentioned.

The upgrade/downgrade subscription button appears on a local environment but not on the live version.

Thank you for your help.
Plugin Contributor davdebcom
(@davdebcom)

8 years, 11 months ago
I might have found the culprit. Are you familiar with FTP and basic PHP?

In your site go to:
wp-content/plugins/mollie-payments-for-woocommerce/includes/mollie/wc/gateway/abstractsubscription.php

Around line 32 in function initSubscriptionSupport, add 'subscription_amount_changes', so the entire block becomes something like
```
        $supportSubscriptions = array(
            'subscriptions',
	        'subscription_cancellation',
	        'subscription_suspension',
	        'subscription_reactivation',
	        'subscription_amount_changes',
	        'subscription_date_changes',
            'multiple_subscriptions',
        );
```
Can you do that? Does that resolve your issue?
Thread Starter dgtlprk
(@dgtlprk)

8 years, 11 months ago

Thank you davdebcom but unfortunately it doesn’t solve the problem.
The “updater/downgrade” button still doesn’t appear on the subscription detail.
On a local environment (not connected to Mollie) it works like a charm.

Thread Starter dgtlprk
(@dgtlprk)

8 years, 11 months ago

Sorry davdebcom, it is actually working!

My own subscription was created manually, that’s why I still don’t see the button but it appears for other users so problem solved!

Thank you for your time.

Plugin Contributor davdebcom
(@davdebcom)

8 years, 11 months ago

Great! This fix will be in the next update!

Viewing 7 replies - 1 through 7 (of 7 total)

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