Hello, please install this plugin and it will bring back your missing sections: https://themeisle.com/plugins/shop-isle-companion/
Sorry but that reply doesn’t make any sense.
For starters, I asked a simple question, “Where are customizations stored?”
This reply is not an answer to that question.
Second, it doesn’t explain anything. I’m not about to install something else to retain functionality that was already present.
Third, the plugin is advertised as offering full screen slider and special custom about page, neither of which have anything to do with my question, and both of which are ALREADY a part of the Shop Isle them I already have installed.
I need to know where are the customizations stored when using the theme Customizer so that when I upgrade the them from one version to the next, those customizations are not lost. They SHOULD be stored or tied to the active theme, which in this case, is a child theme. Unfortunately, it appears they are tied to the parent theme. I need to know where they are tied so I can change that so this never happens again. I understand I’m using the free version of the theme, but what possible incentive would I have to purchasing a pro version if this is the level of response I get?
Do you even work for Theme Isle?
Hey there,
The customization that you made are stored in your database, in the wp_options table. There they should be in theme_mod table, if I remember correctly. And yes, your child theme and parent theme changes are saved separately.
Hope it answers your question. 🙂
Thank you Hardeep,
I’ll dig into wp_options and theme_mod to try to resolve this.
Much appreciated!
After some investigation, it seems those mods are indeed stored for the child theme. So now I’m stumped as to why they disappear when the parent theme is updated to the newest version.
Hello, this shouldn’t be happening, it might be caused due to some kind of conflict, please monitor and let us know if it still happens, you can backup your website before updating by using this plugin: https://wordpress.org/plugins/updraftplus/ please not that you have to create the backup manually
Unfortunately, I lost the account due to this problem. This was the only site I had that used this theme, so I probably won’t be testing it any time soon.
And I don’t know why this was marked as ‘resolved’ as it isn’t. The problem persisted and is not solved. If this site doesn’t allow issues to be closed without resolution so be it.
