Hi @martinmillerco,
Really sorry to hear about the emailing troubles.
This plugin doesn’t actually provide an “Email Invoice” button, I think this might be provided by another plugin? Could you double check?
Here’s how the Invoice Gateway for WooCommerce plugin works exactly:
This plugin provides a new payment gateway option called “Invoice” to customers on the checkout. They can then process their order as normal (it operates similarly to the built in Cash On Delivery payment gateway).
This order then goes into the backend and stays in Processing status. It’s up to you then to generate an invoice in MYOB or Xero (or whatever accounting system you use), send it to the customer, collect payment and then come back into the Order.
You can edit the Processing order and optionally paste in the Invoice ID reference from your other system (for traceability) and change the status to Complete.
When this status is changed to complete it will add the Invoice ID reference you pasted in onto the Customer Invoice email (if present) as it’s sending that email to the customer (this is the normal email that gets sent to customers, we just add a link to let them know the invoice ID).
Other than what I’ve described it doesn’t change the email in any other way or add any extra invoice emailing options.
I hope this helps narrow down where the issue might be on your store!
Feel free to reply here if you have any further questions about this plugin 🙂
If you have Wholesale Suite Prices Premium please send through a support ticket to our support team via our website at any time! They might be able to help you narrow down where the issue is.
Cheers,
Josh
