• Resolved dtconner

    (@dtconner)


    We have a number of grids with the data source as “portfolio”. After selecting a portfolio to view there is an option at the bottom right of the overlay screen that allows you to see all image thumbs in the portfolio along the bottom of the screen with the currently viewed image thumb outlined in red.

    The expectation is that by clicking a different image thumb at the bottom the image view will move to that image. This is not working right for us…except when using a touch screen (touch screen laptop, tablet or mobile) There appears to be a bug in the code as follows:

    1. Initially opening the portfolio does not allow for selecting images by using the thumbs at the bottom of the overlay screen.

    2. Opening the portfolio (or moving the browser screen from a second monitor over to the touch laptop screen) does allow for selecting images via thumbs. Moving the browser screen back to the second monitor allows the ability to click on the thumbs and change the image in the viewer.

    So using thumbs can work as expected. It’s just not working when initially opening a portfolio set of images on a standard non touch screen.

    Can this be resolved?

    Thanks in advance.

    David

Viewing 6 replies - 1 through 6 (of 6 total)
  • Give Away

    (@family75)

    Please give me some screenshort, i don’t really know what is that problem.
    And give me your website url so i can check in your site.
    Thanks

    Thread Starter dtconner

    (@dtconner)

    Here you go: http://prnt.sc/f4rpq7

    Thumbs at bottom of this screen when clicked with a mouse pointer or touched on a touchscreen should change the main image to the thumb. I’ve gotten it to work sometimes but not consistently. Have tried it in both FF and Chrome and in both standard and incognito modes.

    http://ctgmadev.experttechnicaltraining.com/

    Thanks.

    Give Away

    (@family75)

    Hi,
    1, we will fix it for you in next Monday.
    2, i don’t really know your mean. Please give me url, screenshort for each case. So i can check.
    Thanks!

    Thread Starter dtconner

    (@dtconner)

    Here is a screen video of the issue:

    https://drive.google.com/file/d/0B8YilYoaZGvOdFZQZE1hN2NXQms/view

    Note: Initially does not work as expected. At 23 secs I start using my laptop touch screen by swiping the main image. I then touch each thumbnail to show how it should change the image. I then finish by clicking the thumbs with my mouse and it works as expected.

    Thread Starter dtconner

    (@dtconner)

    What’s the status of this? I did not see a response on confirming your fix.

    Please advise.

    Thanks
    David

    Give Away

    (@family75)

    Hi,
    Please contact me via my email: http://prntscr.com/f8al5c
    I’ll support you faster.
    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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