Can’t get the plugin to work. No help provided

I have several times made attempts to get help in the support forum without any answers. I installed the plugin and the install went smooth, until I looking in the plugin directory where it stated that it was not activated. Well I did that already during install. Tried clicking the ‘activate’ in the plugins directory on dash, no luck. I really want to try this plugin, but for some reason its just not working. I have tried to contact then owner /producer, but no luck there either. Not sure why this is happening. I give this plugin a 1 mainly because the support is basically not there. Frustrating. Other plugins have responses hours after question is asked.