Payment Pending Issue

  • Resolved higherkey

    (@higherkey)


    8 years, 11 months ago

    Hi there,

    When we make a donation, it goes through on Paypal and I get a receipt from Paypal.

    When I return to the website, it processes and then goes to a “payment pending” page.

    Is there a reason it won’t go to confirmation page?
    Maybe Paypal account needs to be verified?

    Thank you for your help,
    Jonathan

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter higherkey

    (@higherkey)

    8 years, 11 months ago

    Payment Pending Screen Shot

    Here is a screen shot to see what happens after I return from making the donation on Paypal.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 11 months ago

    Hi Jonathan,

    Every donation that is sent to PayPal is first marked as “Pending” until your website receives an IPN signal from PayPal that the donation is confirmed. Sometimes, you get redirected to the donation confirmation page BEFORE that IPN signal reaches your website, and that’s why you might see that message.

    Is that donation now marked in Give as Complete? Is it marked as complete in PayPal as well? If not, there may be some security settings which are preventing that IPN signal from reaching your server correctly.

    Let me know if that helps clarify the issue. Thanks!

    Thread Starter higherkey

    (@higherkey)

    8 years, 11 months ago

    Hi MAtt,

    Thanks for your reply.

    The Paypal account is completing the transaction immediately, but the website is not receiving the IPN and is stuck on pending permanently. We really don’t want to have to do this manually.

    Which security settings could be causing the problem?

    The website is SSL secured, could that be an issue?

    Thread Starter higherkey

    (@higherkey)

    8 years, 11 months ago

    Actually, my mistake, a couple of transactions have now gone through and are marked as completed!!! That’s a good sign, still, which security options would I change? (other than the “PayPal IPN Verification” in Paypal standard?

    Also, when I am sent to paypal, ther eis no option to buy with credit cards as a guest…do you know how to route it to the more traditional paypal page instead of one which requires membership?

    Thank you!!!

    Thread Starter higherkey

    (@higherkey)

    8 years, 11 months ago

    Sorry, one last thing, the problems could be caused by my client not verifiying her paypal account. (which I’ve told her repeatedly to do)

    So, as usual, user error is probably the cause of all these issues.

    Thanks for your time, sorry to waste it due to my client’s inability to listen to instructions.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 11 months ago

    HI there,

    Ya, I think you’re on the right track. Get the account verified and then also have your client chat with PayPal support about enabling the credit card for guests option — that has to be done with the account, there’s nothing we can do on the Give side about that.

    Thanks!

    Thread Starter higherkey

    (@higherkey)

    8 years, 11 months ago

    Thank you, problem solved! User Error!!!!

    Your plugin rocks!!!!

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 11 months ago

    Thanks for following up on that. Glad to hear you got it worked out.

    If you’re enjoying Give and appreciate our support, we’d love a kind review from you here:
    https://wordpress.org/support/plugin/give/reviews/

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

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