Form on my website

  • Resolved grosschristy2017

    (@grosschristy2017)


    9 years ago

    Hi
    When the submit button is clicked it goes to an information page and I
    used the ‘Email to User’ feature to send an email to the person that
    submitted the form. I have been trying to test it by using my personal
    emails in the form. The first one I tested worked… but three other
    submissions did not send me an email. I had my boss try it and it did
    not send him an email either. Does it work just once, or should it
    send the email to every submission?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    9 years ago

    Hello @grosschristy2017!

    Thanks for posting about this problem!

    Firstly please make sure e-mails are not sent to spam or junk folder. You can also try one of the following:
    – Test with another e-mail address, preferably hosted on the same domain as your site,
    – WordPress uses PHP mail, perhaps sendmail is disabled on your website. Please contact your hosting provider.
    – Alternatively, you can set up SMTP, which shall always work.

    Here’s a plugin that you can use: https://wordpress.org/plugins/wp-smtp/

    You can set Gmail as your external SMTP server, however, GMail requires authentication. Please see the necessary details for setup below:

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your gmail full address
    SMTP Password: your gmail password
    SMTP Host: smtp.gmail.com

    Let me know in case you have questions.
    Cheers!

Viewing 1 replies (of 1 total)

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