Galleries doesn’t work with pretty permalinks

@vyskoczilova – Although there are a few exceptions to the rule, as you appear to be seeing with your instance, the preference is for NextGEN Gallery to use some form of “pretty” permalink versus the default. There are actually still a few hosting services that will cause NextGEN Gallery to break if the default permalinks are used.

The other side of this issue, is the much more rare occurrence where the web host has something in its server configuration/environment that causes NextGEN Gallery to not work unless the default permalinks are used.

As it is, can you provide a URL for an inserted display on a page or post for us to see the site (and the page source) first-hand?

Also, although not likely, it could be a conflict with another active plugin or the current theme. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

@vyskoczilova – Please contact our support team directly with any questions or concerns for NextGEN Pro (or NextGEN Gallery) via your member’s area at https://imagely.com/support/

Thanks!

– Cais.

@vyskoczilova – Is this only happening with the WordPress 4.7.5-alpha version(s); or, are you also seeing this with WordPress 4.7.4 (the current stable release)?

Thanks!

– Cais.

@vyskoczilova – If the problem persists with a default WordPress Twenty series theme active and only NextGEN Gallery active on the site then please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.

PS: We have just recently been seeing issues with Czech translations, given the translation is incorrect this may be related to the translations being used. Please also check to see if the issue persists using English as the locale.

• This reply was modified 9 years, 2 months ago by photocrati.

@vyskoczilova – Thanks! Let’s carry on the conversation in the Bug Report for the time being.

– Cais.