Mes mails ne partent pas… Help !

Resolved chimel49
(@chimel49)

9 years ago

Bonjour,
Je suis en train de tester Mailpoet 3.0 (2.6) sur un site ou la version précédente 2.7.8 existe, mais n’est pas activée…
J’ai fait une liste de deux noms, et les mails ne partent pas.
J’ai fait le test les envois sont bien validés.
J’ai cru voir que le cron fonctionne différemment…
Ce n’est pas un site avec beaucoup de visites, c’est une base documentaire, où les personnes viennent une fois la newsletter envoyée…
Pour info pour se connecter sur ce site il faut un nom d’utilisateur et mot de passe (.htaccess)…
Comment faire ?
Michel Chilaud site familles-nouvelles.orgr

Viewing 15 replies - 1 through 15 (of 16 total)

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Wysija
(@wysija)

9 years ago

Michel, we’ll get in touch by email.

Thread Starter chimel49
(@chimel49)

9 years ago

ok

Wysija
(@wysija)

9 years ago

Michel,

The reason why sending isn’t working is due to your .htaccess authentication requirements. Our plugin needs to be able to access your site in the background.

What you can do is disable authenticatioin for all connections originating from your own IP address; this will still impose authentication on external visitors. The following link describes how to do that: http://stackoverflow.com/questions/3649852/allow-ip-address-without-authentication

Best regards,
MailPoet Team.

Thread Starter chimel49
(@chimel49)

9 years ago

J’ai fait la modification du .htaccess, mais cela ne part toujours pas…
(si je ne mets pas de .htaccess cela démarre…)

J’envoie mon htaccess par mail

Wysija
(@wysija)

9 years ago

Re,

Did you make sure to whitelist the IP address of the server where the plugin is installed?

MailPoet Team.

Thread Starter chimel49
(@chimel49)

9 years ago

I see this IP adress by OVH and by ping on http://www.familles-nouvelles.org
There is an other possibility ?
Thanks for your help…

Wysija
(@wysija)

9 years ago

Re,

If you have access to the server log, check the IP address of the incoming connection from “MailPoet (www.mailpoet.com) Cron” and whitelist it. If not, try whitelisting both 188.165.53.185 and 127.0.0.1.

MailPoet Team.

Thread Starter chimel49
(@chimel49)

9 years ago

Sorry, but i am not a “super” user 😉
I don’t understand…
I have found this line…
188.165.53.185 familles-nouvelles.org – [18/Apr/2017:08:50:24 +0200] “POST /wp-cron.php?doing_wp_cron=1492498224.6706790924072265625000 HTTP/1.1” 401 290 “http://familles-nouvelles.org/wp-cron.php?doing_wp_cron=1492498224.6706790924072265625000” “WordPress/4.7.3; http://familles-nouvelles.org”

an other thing i made the test for sending a one mail address and it is OK
It say : Parfait, cela fonctionne ! Vous pouvez commencer à envoyer des e-mails vers la Lune.
Michel

Wysija
(@wysija)

9 years ago

Re,

Test emails do not utilize the background script that needs to access your web site, so that’s why they work. It looks like you need to whitelist 188.165.53.185

If that doesn’t work, please respond to the message that we had sent yesterday to your email address OR contact us directly using the blue feedback button on any of the plugin pages. We will then take a closer look at your setup.

MailPoet Team.

Thread Starter chimel49
(@chimel49)

9 years ago

188.165.53.185 familles-nouvelles.org – [18/Apr/2017:19:51:07 +0200] “GET /?mailpoet_router&endpoint=cron_daemon&action=run&data=eyJ0b2tlbiI6IjE4OWU1In0 HTTP/1.1” 401 290 “http://familles-nouvelles.org/?mailpoet_router&endpoint=cron_daemon&action=run&data=eyJ0b2tlbiI6IjE4OWU1In0” “MailPoet (www.mailpoet.com) Cron”

Wysija
(@wysija)

9 years ago

It’s working now?

Thread Starter chimel49
(@chimel49)

9 years ago

No, see the mail i have send…
Good night

Wysija
(@wysija)

9 years ago

Michel,

Sorry, but we did not receive the email. Please use the blue feedback button on any of the plugin pages to contact us. Another way is via the https://www.mailpoet.com/support/wordpress-forums/ form.

Regards,
MailPoet Team.

Thread Starter chimel49
(@chimel49)

9 years ago

I prefer to send you the information of connexion in private mail…
I have already send on the mail of kim
have a good day
Wysija
(@wysija)

9 years ago
For those who face a similar issue, please use the following .htaccess rules:
```
Order deny,allow
Deny from all
AuthType Basic
AuthUserFile /path/to/your/.htpasswd
AuthName "No entry, unless"
Require Valid-user
Allow from XXX.XXX.XXX.XXX
Satisfy Any
```
Where XXX.XXX.XXX.XXX is the IP address of your server.
- This reply was modified 9 years ago by Wysija.
- This reply was modified 9 years ago by Wysija.

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