• Resolved florencelecat

    (@florencelecat)


    Hy,
    I tried to connect to my website admin after several days without connection and after filling wp id and password, I have a error message (http error 500).
    the front works, I can connect to ftp and database but impossible to connect to the back.
    Do you have any idea?
    thanks a lot

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Thread Starter florencelecat

    (@florencelecat)

    Hy,
    I can access to log and here are the main problem (admin-ajax.php)
    i have two main error logs as below:

    FastCGI: An error happend on Fastcgi processing, fallback to CGI, referer: …/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=1&cronKey=…

    wp-admin/admin-ajax.php” aborted: idle timeout (300 sec), referer: …/wp-admin/admin-ajax.php?

    Is somebody had advice in order to solve my problem and connect to our back?
    thanks a loto

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please contact your host; this may be a server config issue.

    Thread Starter florencelecat

    (@florencelecat)

    thank you for your reply. I finally found that it was caused by a plugin.

    thanks a lot

Viewing 4 replies - 1 through 4 (of 4 total)

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