Cannot save settings

  • Resolved sdturnbull

    (@sdturnbull)


    9 years, 1 month ago

    Hi,

    Today I tried to save backup settings but when I clicked ‘Save Settings’ the circular icon that appears to suggest settings are being saved doesn’t finish. Even if I leave it for 5 minutes, it’s still there.

    If I leave the page and come back again, no settings have been saved.

    I’m trying to save my number of backups (database and files) from 2 days to 4 days.

    I have recently upgraded to WooCommerce 3.0. I don’t know if that affects things, but it’s only since then that I have noticed the issue.

    Help much appreciated. Thanks,
    Steve

Viewing 15 replies - 1 through 15 (of 20 total)
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  • Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Hi Steve,

    Could you confirm what version of UpdraftPlus you are using?

    Could you also make sure there are no error messages displayed on the page if there are could you take a screenshot and share that here.

    Also can you check your browser developer console and take a screenshot and share that here.

    Best Wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    Hi Ashley, thanks for the quick response.

    Updraft version is 1.12.40

    WordPress is 4.7.3

    There are no errors on the page, but WooCommerce is telling me to update the store DB

    I’ve attached a screenshot from developer console – I notice it can’t find admin-ajax.php ?? 404 error. Is this a Updraft file as I recall this being flagged as unsafe by WordFence and my security people ‘fixed’ the error… Could it be that replacing this file would sort out the issue and if so where do I find it?

    https://www.dropbox.com/s/9lyl3hsi6cz23e7/Screen%20Shot%202017-04-07%20at%2009.31.28.png?dl=0

    Thanks,
    Steve

    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Hi Steve,

    That file “admin-ajax.php” is a WordPress file that Updraftplus needs in order to make AJAX calls (save settings is one of them) it seems Updraftplus can not find this file please could you check that file does exist in the “wp-admin” folder.

    If this file does not exist then you can download a fresh copy of WordPress 4.7.3 from the wordpress.org website then copy that file from the downloaded copy to your server copy.

    Then refresh the Updraftplus settings page and try again.

    Best Wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    Update – just checked on cPanel and admin-ajax.php does exist!

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    https://www.dropbox.com/s/jwvu5y6phpwpui1/Screen%20Shot%202017-04-07%20at%2009.51.00.png?dl=0

    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Ok thanks,

    Could you try to replace the file with a new copy from a download of WordPress 4.7.3 from the wordpress.org website, just to confirm there is nothing wrong with the file.

    Best Wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    Yes have just done that, but it seems to have raised a whole load of issues doing so. I’ve replaced the orig file back via cPanel but am now unable to log into the admin interface!

    I get the login page, but it just redirects me back to the login page again (no password error – if I deliberately enter an incorrect password I get a password error)

    Kinda stuck now – any advice appreciated

    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Hi Steve,

    Can you try clearing the cookies or logging in via incognito mode?

    Best Wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    Yes, tried via cognito on chrome – just get a plain redirect to the login page when i try and log in

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    I get the following string in the URL (obvs replaced the real website)

    wp-login.php?redirect_to=http%3A%2F%2Fwww.WEBSITE.com%2Fwp-admin%2F&reauth=1

    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Hi Steve,

    could you try some of the solutions in this link for fixing login page redirects?

    http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue/

    Best wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    Sure – I actually have managed to get back into the admin… I’m working from my Desktop. My laptop was already logged in and actually allowed me browse the admin so I created a new admin user.

    So, I’m back in (albeit a bit of a workaround).

    I can log in with the new account, not the orig account

    I still can’t update the Updraft plus settings

    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Ok, what host are you with?

    You could try the solution here about adding these lines to your .htaccess file

    https://wordpress.org/support/topic/admin-ajaxphp-404-not-found/

    Best wishes,

    Ashley

    Thread Starter sdturnbull

    (@sdturnbull)

    9 years, 1 month ago

    I’m with UK2.

    Thanks for the link. I tried the htaccess suggestion but didn’t work.

    Also, been thinking about changes I’ve made. Apart from updating plugins (all say compatible with my 4.7.3 version of WP) I did install one plugin a few days ago: WP Clone

    Does that have any known conflicts with Updraft?

    • This reply was modified 9 years, 1 month ago by sdturnbull.
    Plugin Contributor aporter

    (@aporter)

    9 years, 1 month ago

    Hi Steve,

    I’m not sure if there are any known conflicts, but can you temporarily deactivate wp clone and try and save your settings once again.

    It is possible that there is a conflict, since its another backup-type plugin.

    Best wishes,

    Ashley

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