Automatic Order notifications are not working!!!

Hi, Thanks for your reply.

Yes, settings are enabled. Order status change properly from processed to completed. All that is fine and we can see those tiny notifications in the “View Order” screen.

Mails work in the following way only

1. we go to order page, open the order and go to “Order Actions”and choose “resend order mails”.

2. We go to order page, change status using “bulk actions”.

What did you mean by Gateway?

The Payment gateway is DirecPay.

Please see below the status report
————————————-

### WordPress Environment ###

Home URL: http://www.shopswasthi.com
Site URL: http://www.shopswasthi.com/wp
WC Version: 2.6.4
Log Directory Writable: ✔
WP Version: 4.6.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.36.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.54 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (21) ###

LayerSlider WP: by Kreatura Media – 5.6.9
Admin Custom Login: by Weblizar – 2.4.5.3
BAW Login/Logout menu: by Juliobox – 1.3.3
Compact Audio Player: by Tips and Tricks HQ – 1.9.6
Contact Form 7: by Takayuki Miyoshi – 4.7
WooCommerce Direcpay Commerce Gateway: by Direcpay – 2.0
Duplicate Menu: by Jonathan Christopher – 0.2
Duplicate Post: by Enrico Battocchi – 3.1.2
Easy WP SMTP: by wpecommerce – 1.2.4
Enhanced Category Pages: by Ciprian Amariei
Diana Amitroaei – 2.3.0

WooCommerce shop to Facebook: by StoreYa – 2.4
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12.1
Slider Revolution: by ThemePunch – 5.2.6
Shift Menu for Shopswasthi: by  –
WooCommerce Customizer: by SkyVerge – 2.3.1
WooCommerce: by WooThemes – 2.6.4
Yoast SEO: by Team Yoast – 4.5
WP Mail Logging: by Christian Zöller – 1.8.0
WP-SpamShield: by Scott Allen – 1.9.9.9.5
YITH WooCommerce Social Login: by YITHEMES – 1.2.0

### Settings ###

Force SSL: –
Currency: INR (₹)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #18 - /shop/
Cart: #19 - /cart/
Checkout: #20 - /checkout/
My Account: #21 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: ShopSwasthi_Child
Version: 1.6
Author URL: 
Child Theme: ✔
Parent Theme Name: ShopSwasthi
Parent Theme Version: – 0 is available
Parent Theme Author URL: 
WooCommerce Support: ✔

### Templates ###

Overrides: ShopSwasthi/woocommerce/archive-product.php
ShopSwasthi/woocommerce/cart/cart-empty.php
ShopSwasthi/woocommerce/cart/cart.php
ShopSwasthi/woocommerce/cart/mini-cart.php
ShopSwasthi/woocommerce/content-product.php
ShopSwasthi/woocommerce/content-single-product.php
ShopSwasthi_Child/ShopSwasthi_Child/woocommerce/emails/admin-failed-order.php
ShopSwasthi_Child/ShopSwasthi_Child/woocommerce/emails/customer-invoice.php
ShopSwasthi_Child/ShopSwasthi_Child/woocommerce/emails/customer-new-account.php
ShopSwasthi_Child/ShopSwasthi_Child/woocommerce/emails/customer-note.php
ShopSwasthi_Child/ShopSwasthi_Child/woocommerce/emails/customer-refunded-order.php
ShopSwasthi/woocommerce/loop/loop-end.php
ShopSwasthi/woocommerce/loop/loop-start.php
ShopSwasthi/woocommerce/loop/no-products-found.php
ShopSwasthi/woocommerce/loop/orderby.php
ShopSwasthi/woocommerce/loop/pagination.php
ShopSwasthi/woocommerce/loop/price.php
ShopSwasthi/woocommerce/loop/rating.php
ShopSwasthi/woocommerce/loop/result-count.php
ShopSwasthi/woocommerce/loop/sale-flash.php
ShopSwasthi/woocommerce/notices/error.php
ShopSwasthi/woocommerce/notices/notice.php
ShopSwasthi/woocommerce/notices/success.php
ShopSwasthi/woocommerce/single-product/add-to-cart/external.php
ShopSwasthi/woocommerce/single-product/meta.php
ShopSwasthi/woocommerce/single-product/price.php
ShopSwasthi/woocommerce/single-product/product-attributes.php
ShopSwasthi/woocommerce/single-product/product-image.php
ShopSwasthi/woocommerce/single-product/product-thumbnails.php
ShopSwasthi/woocommerce/single-product/related.php
ShopSwasthi/woocommerce/single-product/sale-flash.php
ShopSwasthi/woocommerce/single-product/share.php
ShopSwasthi/woocommerce/single-product/short-description.php
ShopSwasthi/woocommerce/single-product/tabs/additional-information.php
ShopSwasthi/woocommerce/single-product/tabs/description.php
ShopSwasthi/woocommerce/single-product/tabs/tabs.php
ShopSwasthi/woocommerce/single-product/title.php
ShopSwasthi/woocommerce/single-product/up-sells.php
ShopSwasthi/woocommerce/single-product.php
ShopSwasthi/woocommerce/taxonomy-product_cat.php

It worked with BACS!!! Admin and client got their respective mails automatically!!

What could be the issue with DirecPay?

Ohh!! Thank you so much for your quick replies Mike! I will get in touch with the DirecPay team. Do you have any inputs that I can share with them regarding this issue? 🙂

Thanks a lot Mike!

We will discuss the issue with the DirecPay team and will get back with their feedback.

🙂

• This reply was modified 9 years, 1 month ago by midhunjose.