Hello Ginniep,
This sounds like plugin conflict. I’ve put together some possible solutions below which will help identify whether these are potential causes.
Checking for Plugin conflict
All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:
1-Deactivate all of your plugins (except the Page Builder if installed).
2-Now check to see if this has resolved any issues you’re experiencing.
3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.
4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin
Please reply with the name of the conflicting plugin so we can look into a potential patch.
If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.
Regards,
Manoj
Thank you, Manoj, but this did not solve my problem fully. It did add the new product to my shop, but now my shop will only display products, it will not let me display my shop by categories.
So, deactivating all the plugins allowed the new products to display in my shop, but now my site seems to be stuck in the product mode and will not allow me to update the page to displaying categories on my shop page. I tried activating the plugins one by one, but that still did not allow the changes to the settings that I am trying to make update. I have left all the plugins deactivated for now.
Is there another step I can take?
Thank you so much for your help.
~ Ginnie
I just changed my whole theme from Optimizer to Creattica and when I went to view it live, it still showed my store using the Optimizer theme and did not even show that I changed my theme. So, somehow my changes are not updating.
If you are using a cache plugin, please disable the cache plugin and make the changes afterwards.
Thanks
I have all my plugins disabled and my site will still not update.
Can you please let us know your site address?
Sidenote to @phpexpert21 – We know you work for https://wordpress.org/themes/author/thinkupthemes/ but this doesn’t appear to be one of their themes. Based on the official tone of your reply, especially “all of our themes have been developed”, are you now also working for these theme developers?
We need to keep this straight for our records, as impersonating official support has lead to some very bad things in the past.
