Submit button doesn’t work

  • Resolved dimitriownsalon

    (@dimitriownsalon)


    9 years, 1 month ago

    After changing hosting from Godaddy to Bluehost my Forms don’t work – the Submit button isn’t “pressable”.
    I tried to activate / reactivate plugin but it didn;t change the situation.
    I thought to delete / reinstall plugin, but then I would lose my forms settings would I?

    Help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • WD Support

    (@wdsupport)

    9 years, 1 month ago

    @dimitriownsalon,

    Thanks for contacting us. Could you please provide us link to your form, we will see what is the case of your issue. Thanks.

    Thread Starter dimitriownsalon

    (@dimitriownsalon)

    9 years, 1 month ago

    There are two addresses, one is at the member’s Zone.
    I give you one with public access :

    http://www.ownsalon.com/contact/

    Thank you,

    Dimitri

    WD Support

    (@wdsupport)

    9 years ago

    Hey @dimitriownsalon!

    Sorry for not getting back to you earlier.
    We just tested your form and it successfully submitted. The “Thank you” message displayed as well, please see the screenshot below.

    Thank-you message

    Could you test this form again? Please mention the browser and OS, which you use to submit the form.

    Thanks!

    • This reply was modified 9 years ago by WD Support. Reason: Corrected image source
    Thread Starter dimitriownsalon

    (@dimitriownsalon)

    9 years ago

    Thank you it is all working fine 🙂

    I am at Chrome iOS Sierra 10.12.4
    Apparently it was some Javascript permissions at WP as your Team said?

    Thank you once again,

    Dimitri

    WD Support

    (@wdsupport)

    9 years ago

    Hello @dimitriownsalon!

    That’s right, seems like there has been a Javascript conflict. In any case, we are happy to know the form is submitting correctly now.

    Feel free to open a new thread in case of having further questions or requests.
    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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