Hello Omnibarb,
This sounds like plugin conflict. I’ve put together some possible solutions below which will help identify whether these are potential causes.
Checking for Plugin conflict
All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:
1-Deactivate all of your plugins (except the Page Builder if installed).
2-Now check to see if this has resolved any issues you’re experiencing.
3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.
4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin
Please reply with the name of the conflicting plugin so we can look into a potential patch.
If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.
Regards,
Manoj
Hi @omnibarb
The width of the box seems to be 0 for some reason
In my test, I could display it by adding the following style to style.css.
nav .menu{
width:100%;
}
Please try add CSS
Dashboard / Appearance / Customize / Additional CSS
( If you add it to this place instead of style.css, updating the theme will not lose any changes. )
If possible, According to the advice of @phpexpert21, if you find a real cause, please let me know.
I will consider corresponding changes.
Thank you.
Thanks Nobita,
Adding the script to the “additional CCS” worked perfectly on both the sites I was working with.
I will have a further look when I get the time for a root cause.
Note: this was not a problem with any plugins as it still occurred with all plugins disabled
