V1.9.9.9.3 produces javascript/cookie error

  • Resolved David Favor

    (@dfavor)


    9 years, 2 months ago

    Version listed in subject line produces this error on all sites using plugin…

    ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

    Tried disabling PHP Opcache + WP Super Cache + problem remains.

    Problem clears instantly when this plugin disabled.

    Great plugin!

    Please fix the code, so this plugin can be used again.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor rsm-support

    (@rsm-support)

    9 years, 2 months ago

    Hi David,

    Please see the sticky post at the top of the forum: PLEASE READ BEFORE POSTING – Updated Jan 2017. (Or click on the support links on the plugin’s settings page.)

    If you follow those steps, we’ll be able to help you out. 🙂

    Plugin Contributor rsm-support

    (@rsm-support)

    9 years, 2 months ago

    Just a follow-up: This issue is fixed in version 1.9.9.9.4, so we’re going to mark this as resolved. If you do have any further issues/questions, please direct them to the plugin’s official support page, and we’ll be happy to help.

    Thread Starter David Favor

    (@dfavor)

    9 years, 2 months ago

    Problem resolved now.

    Thanks for your incredible speed fixing this.

    Thread Starter David Favor

    (@dfavor)

    9 years, 2 months ago

    Hum… 1.9.9.9.4 worked for a while + now all sites showing problem again.

    Deactivating clears problem. Reactivating returns problem.

    Plugin Contributor redsand

    (@redsand)

    9 years, 2 months ago

    @dfavor,

    You’re very welcome for the fast fix. 🙂

    Regarding the issue of the problem coming back, the issue likely has nothing to do with the plugin but rather configuration or conflict issues specific to your site. Like mentioned above, please follow the steps listed in the sticky post, and submit a support request at the plugin’s official support venue so we can help you resolve the issue.

    – Scott

    Abigailm

    (@abigailm)

    9 years, 2 months ago

    David, are you running caching software? I run WP-Supercache and have found that I need to follow this process with each upgrade:

    1) De-activate Spamshield
    2) Delete Cache (WP Supercache)
    3) Upgrade Spamshield
    4) Re-activate Spamshield

    I have tested extensively and this is the only process that works consistently for me.

    Clearing the cache is the very first step recommended in the Software official troubleshooting guide at https://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/

    I have found the additional steps of de-activating and re-activating Spamshield to be necessary on my sites.

Viewing 6 replies - 1 through 6 (of 6 total)

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