HTTP error 500 after moving to cPanel hosting

  • Resolved thewowexp

    (@thewowexp)


    9 years, 1 month ago

    [ Moderator note: moved to Fixing WordPress. ]

    Hullo,

    First off, I’m going to assume the version I’m using is up-to-date as 4.7.3, but I can’t check to make sure (or if I can, I’m not sure how).

    I moved everything from the WordPress hosting for GoDaddy over to the cPanel via FileZilla. Everything went over fine and dandy, except, I noticed, for the wp-includes folder. It was saying it was all transferring, but the folder wasn’t ever showing up, no matter how hard I looked for it.

    GoDaddy support was the one that honed in on that problem, but no matter what we did the folder would not move where it was supposed to. I finally managed to get the folder in there with all the files (huzzah!)…and the website still does nothing.

    The support told me he was 98% sure the wp-includes folder was the problem, and if I managed to get it in and still nothing worked, it was a WordPress issue.

    – I renamed .htaccess to see if it was the problem. It wasn’t.
    – I broke all plugins/deleted them to see if they were the problem. Nope.
    – I reuploaded everything twice to see if that would do anything. It didn’t.
    – I edited wp-config DBHost to ‘localhost’ from the original as mentioned. Nothing.

    I know I was using the Asteroid theme, but that’s all I can come up with. No clue what to do anymore.

    My website is thewowexp.com

    • This topic was modified 9 years, 1 month ago by thewowexp.
    • This topic was modified 9 years, 1 month ago by Jan Dembowski.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Mehul Gohil

    (@mehul0810)

    9 years, 1 month ago

    I think there might be some problem with the files got corrupted on the server during upload process or WordPress is not configured properly.

    Please follow the below steps and give your feedback here for further help:
    1. Backup your existing website source and database files.
    2. Follow the guide to install blank WordPress: https://in.godaddy.com/help/install-wordpress-834
    3. Check the website URL and write about the issues, if any, so that I can help you with further processes to replace the blank WordPress with your original source.

    Thanks!

    Thread Starter thewowexp

    (@thewowexp)

    9 years, 1 month ago

    Hullo,

    It looks like the clean install worked. I was initially afraid to try this step in case something bad became of it, but somehow I knew it might be my last option. Thankfully I exported the WordPress.com information before all of this happened, so I imported everything and it seems to be good to go.

    Thank you for your response!

Viewing 2 replies - 1 through 2 (of 2 total)

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