• My web hosts digitalcloud.com have admitted that they had a system error in January 2017 which resulted in my account with them being cancelled. My website cannot therefore be accessed. Clearly I do not want to re-register with them after this event. Can you advise if I will have to re-build my website from scratch using wordpress and Divi if I register my domain with another hosting company. As the domain no longer shows up on my digitalcloud.com C panel because of their system error it is not the normal matter of transferring the whole web site to a new host. I need to know if I register my domain with another host and load wordpress and divi does my web site appear automatically without the need for me to re-build from scratch. Digitalcloud.com have left me in a difficult position. Trust you can find the time to help me with a little technical detail.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Do you have a backup of he site? If not, then you will have to reinstall on a new host.

    Tip: use a backup plugin like backwpup that will ship backups offsite to S3, Dropbox, etc, so if anything happens to your host, you have everything you need to recreate the site.

    Thread Starter 25wood

    (@25wood)

    Thank very much Steve, I know I did do some backups when I built my site two of which I have found so far :- WordPress data base backup SQL File 131 Kb and Divi Backup for wordpress XML Editor 490 Kb. If these are not of the right type can you give me the file type and extensions so that I can search my computer. Sorry to be a nuisance your help is appreciated

    if you have database backup and wp-content directory backup you can restore your site on your new host.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It sounds like you have the SQL, which may have our post contents and your theme settings in the XML file. Do you have all the stuff you uploaded, too?

    Thread Starter 25wood

    (@25wood)

    Thanks Steve for you help I really do appreciate your time in helping me. Yes I do have the photographs video content I used on the website however I presume I have to re load these to Divi for wordpress to access them? Kind Regards Tony

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Yes, you’ll have to re-upload them and may need to re-add them to your posts.

    Thread Starter 25wood

    (@25wood)

    I have a new installation of wordpress with my new hosts 123reg. I have a wordpress database manager backup from my old site. how do I upload this to my new site? Regards

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If you have a .sql file from a phpmyadmin export, use phpmyadmin on the new system and import the file.

    Thread Starter 25wood

    (@25wood)

    Thanks for your help Steve I have now managed to import the WP database Zip into my host 123 reg c panel sql and when I go to my new wordpress C panel that file appears in my media library as wp-dbmanager.2.78.1.zip.txt I presume I have to do something with this to overwrite the current data base or am I misunderstanding the process to get my wordpress site back to how it was before my previous host accidentally deleted it because of a system error,. Sorry to be a pain regards Tony

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> when I go to my new wordpress C panel that file appears in my media library as wp-dbmanager.2.78.1.zip.txt <<

    Delete that file. Import it into phpmyadmin, not into your WordPress file tree.

    Thread Starter 25wood

    (@25wood)

    I have imported my sql file into tools wordpress and importer and the old page dates are now there. The media reports failed to import but the photograph camera references are there and so I know which ones on my computer were used on the website. I have loaded Elegant themes Divi but cannot upload that backup for some reason. If I look at the divi backup files they seem to be all there XML File (.xml) 340Kb. Sample of the pages below:- In particular the first line says its a wp extended RSS file containing my web site but it does not mention how to restore it. Any help would be appreciated

    a WordPress eXtended RSS file generated by WordPress as an export of your site. –>
    <!– It contains information about your site’s posts, pages, comments, categories, and other content. –>
    <!– You may use this file to transfer that content from one site to another. –>
    <!– This file is not intended to serve as a complete backup of your site. –>

    <!– To import this information into a WordPress site follow these steps: –>
    <!– 1. Log in to that site as an administrator. –>
    <!– 2. Go to Tools: Import in the WordPress admin panel. –>
    <!– 3. Install the “WordPress” importer from the list. –>
    <!– 4. Activate & Run Importer. –>
    <!– 5. Upload this file using the form provided on that page. –>
    <!– 6. You will first be asked to map the authors in this export file to users –>
    <!– on the site. For each author, you may choose to map to an –>
    <!– existing user on the site or to create a new user. –>
    <!– 7. WordPress will then import each of the posts, pages, comments, categories, etc. –>
    <!– contained in this file into your site. –>

    <!– generator=”WordPress/4.5″ created=”2016-04-15 00:30″ –>
    <rss version=”2.0″
    xmlns:excerpt=”http://wordpress.org/export/1.2/excerpt/&#8221;
    xmlns:content=”http://purl.org/rss/1.0/modules/content/&#8221;
    xmlns:wfw=”http://wellformedweb.org/CommentAPI/&#8221;
    xmlns:dc=”http://purl.org/dc/elements/1.1/&#8221;
    xmlns:wp=”http://wordpress.org/export/1.2/&#8221;
    >

    <channel>
    <title>Eutectic Web Site</title>
    <link>http://alucasting.co.uk</link&gt;
    <description> WordPress site</description>
    <pubDate>Fri, 15 Apr 2016 00:30:33 +0000</pubDate>
    <language>en-US</language>
    <wp:wxr_version>1.2</wp:wxr_version>
    <wp:base_site_url>http://alucasting.co.uk</wp:base_site_url&gt;
    <wp:base_blog_url>http://alucasting.co.uk</wp:base_blog_url&gt;

    <wp:author><wp:author_id>1</wp:author_id><wp:author_login><![CDATA[Tony]]></wp:author_login><wp:author_email><![CDATA[tonybabington@btconnect.com]]></wp:author_email><wp:author_display_name><![CDATA[Tony]]></wp:author_display_name><wp:author_first_name><![CDATA[]]></wp:author_first_name><wp:author_last_name><![CDATA[]]></wp:author_last_name></wp:author>

    <wp:category><wp:term_id>1</wp:term_id><wp:category_nicename><![CDATA[uncategorized]]></wp:category_nicename><wp:category_parent><![CDATA[]]></wp:category_parent><wp:cat_name><![CDATA[Uncategorized]]></wp:cat_name></wp:category>
    <wp:term><wp:term_id><![CDATA[3]]></wp:term_id><wp:term_taxonomy><![CDATA[layout_type]]></wp:term_taxonomy><wp:term_slug><![CDATA[layout]]></wp:term_slug><wp:term_parent><![CDATA[]]></wp:term_parent><wp:term_name><![CDATA[layout]]></wp:term_name></wp:term>
    <wp:term><wp:term_id><![CDATA[2]]></wp:term_id><wp:term_taxonomy><![CDATA[scope]]></wp:term_taxonomy><wp:term_slug><![CDATA[not_global]]></wp:term_slug><wp:term_parent><![CDATA[]]></wp:term_parent><wp:term_name><![CDATA[not_global]]></wp:term_name></wp:term>
    <wp:term><wp:term_id><![CDATA[4]]></wp:term_id><wp:term_taxonomy><![CDATA[module_width]]></wp:term_taxonomy><wp:term_slug><![CDATA[regular]]></wp:term_slug><wp:term_parent><![CDATA[]]></wp:term_parent><wp:term_name><![CDATA[regular]]></wp:term_name></wp:term>

    <generator>https://wordpre

Viewing 11 replies - 1 through 11 (of 11 total)

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